Deputy Manager - Cebu City, Cebu

UnitedHealth Group (Cebu, Philippines) 6 hours ago



Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)
Primary Responsibilities:

  • First-level response and resolution of escalated issues with external and internal customers

  • Manage over-all delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership

  • Provide expertise and customer service support to members, customers, and/or providers

  • Identify and resolves operational problems using defined processes, expertise and judgment

  • Investigate claim and/or customer service issues as identified and communicate resolution to customers



Required Qualifications: 

  • College Graduate

  • At least 2 years of deputy manager or operations management experience for a Voice Campaign

  • Intermediate level of proficiency with MS Word and Excel

Preferred Qualifications: 

  • Healthcare Account/Platforms experience 

  • Project Management experience

Take the next step, online at:

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.

Job Keywords: Deputy Manager, DM, Operations Manager, Operations Management, Business Support, CSR Operations Manager, CSR Lead, Healthcare TL, Captive Company, In-House Company, Cebu City, Cebu

Job Field

  Customer Services

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