Ethnographic Designer

Spectrum.Life (Dublin, Ireland) 27 days ago

Spectrum.Life is one of the largest providers of health and wellbeing solutions across the Workplace, Insurance, Student and Primary Care Settings. We take care of 1,000,000+ users across 1,000+ clients in the UK and Ireland.

Our service offering includes:

  • 24/7 Mental Health Case Management and in the moment support
  • Diverse entry points to our service across direct referral, Telephone, Live chat
  • A network of 2000+ Counsellors
  • A best in class digital platform
  • A comprehensive range of well being events
  • Diverse and flexible reporting
  • A full integrated service

ROLE BRIEF

We are looking for an ambitious Ethnographer for our ever-expanding team. If you are hardworking and dedicated, then Spectrum.Life is a great place to grow your career. Apply today!

RESPONSIBILITIES:

  • Help design, conduct and report on qualitative research at the front end of the Design Thinking process in an effort to uncover deep seeded consumer needs.
  • Collaborate with product owners, designers, technologists, lead researchers and others to effectively define business problems and propose the most appropriate qualitative research in support of solutions to those problems.
  • Support the execution of the qualitative research activities.
  • Leverage knowledge from a team of data and client insights experts to uncover better insights.
  • Participate in cross-functional teams to identify market trends, emerging opportunities with target market segments, business value propositions, and potential product development/ enhancements.
  • Help test new and innovative methods to achieve the highest standard in research excellence.
  • Be an ambassador for user research, ethnography and the practiced art of empathy inside a large enterprise organization (sharing your perspective with the desire to learn from others)
  • Work closely with Business Product Owners, other Researchers and team members to conduct early-stage research and analysis.
  • The work delivered informs the direction of future product builds.
  • Work alongside Marketing, Product, and Technology team members on project/product strategy
  • Conduct IDIs, do desk research, collect, and share findings, etc.


DESIRABLE:

  • Proven experience in supporting and conducting ethnographic research projects in complex environments with multiple stakeholders.
  • Prior experience independently carrying out research projects, preferably in a client-service environment, or other context with applications beyond the purely academic.
  • Advanced degree in anthropology, sociology or other social science discipline
  • Superior ability to clearly communicate research insights for non-researchers (a blog, or other non-research publications are an asset here)
  • Extensive knowledge and practical experience on a wide range of qualitative research techniques and knowledge of quantitative research
  • Innovative thinker with proven experience to demonstrate outside of the box thinking.
  • Experience in and/or success with small start-ups
  • Some quantitative methods experience.
  • Fluency in another language(s), including computer programming or human.

WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE

  • Full time permanent contract
  • Salary: Dependent on experience.
  • Extensive list of employee perks and benefits https://app.box.com/s/pmk6x6kl6tzpz4czaf0o7v0f94z59msl
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