Desktop Support Engineer -L1

Title: Desktop Support
 
Job summary: To provide first level support on Desktop, OS and hardware adhering to SLA defined.
 
Job tasks & responsibilities:


Monitoring & assigning calls to L1 engineers.


All escalations from Desktop L1.


Installation, maintaining and attending day-to-day user's problem calls


Installation and updating of Desktop operating system and other software


Install, Configure & maintain e-mail clients


Troubleshooting of operating systems (Windows XP, Windows 7 etc.)


Troubleshoot & Resolve Operating System issues.


Troubleshoot & Resolve any client level application.


Testing of computers and ensuring that computer systems are functioning properly.


Physical setting up of computers and software system installation for various computer applications and programs


Remote Software/Desktop troubleshooting


Support on windows networking (wired and wireless)


File and printer sharing services.


Client level Antivirus and troubleshooting


Installation, configuration and troubleshooting of printers, scanner and peripheral devices.


Daily monitoring of devices such as printers etc., as per checklists.



Job Specification:
 


Qualification :Under Graduate/Graduate or any Technical Degree/Diploma


Certifications : MCP/MCSA/MCSE


Experience : Minimum relevant experience of 24  months


Communication Skills: Should be able to understand and write correct  English


 

Supervision: L2 Engineer/Site Incharge/Helpdesk Manager



Working Environment: 24*7, 9 hours /day, 6 days in a week