Desktop Support Engineer -L1

Future Solutions (Noida, UP, India) 6 days ago
Title: Desktop Support
Job summary: To provide first level support on Desktop, OS and hardware adhering to SLA defined.
Job tasks & responsibilities:

Monitoring & assigning calls to L1 engineers.

All escalations from Desktop L1.

Installation, maintaining and attending day-to-day user's problem calls

Installation and updating of Desktop operating system and other software

Install, Configure & maintain e-mail clients

Troubleshooting of operating systems (Windows XP, Windows 7 etc.)

Troubleshoot & Resolve Operating System issues.

Troubleshoot & Resolve any client level application.

Testing of computers and ensuring that computer systems are functioning properly.

Physical setting up of computers and software system installation for various computer applications and programs

Remote Software/Desktop troubleshooting

Support on windows networking (wired and wireless)

File and printer sharing services.

Client level Antivirus and troubleshooting

Installation, configuration and troubleshooting of printers, scanner and peripheral devices.

Daily monitoring of devices such as printers etc., as per checklists.

Job Specification:

Qualification :Under Graduate/Graduate or any Technical Degree/Diploma

Certifications : MCP/MCSA/MCSE

Experience : Minimum relevant experience of 24  months

Communication Skills: Should be able to understand and write correct  English


Supervision: L2 Engineer/Site Incharge/Helpdesk Manager

Working Environment: 24*7, 9 hours /day, 6 days in a week

Desktop Support Engineer -L1

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