Title: Desktop Support
Job summary: To provide first level support on Desktop, OS and hardware adhering to SLA defined.
Job tasks & responsibilities:
Monitoring & assigning calls to L1 engineers.
All escalations from Desktop L1.
Installation, maintaining and attending day-to-day user's problem calls
Installation and updating of Desktop operating system and other software
Install, Configure & maintain e-mail clients
Troubleshooting of operating systems (Windows XP, Windows 7 etc.)
Troubleshoot & Resolve Operating System issues.
Troubleshoot & Resolve any client level application.
Testing of computers and ensuring that computer systems are functioning properly.
Physical setting up of computers and software system installation for various computer applications and programs
Remote Software/Desktop troubleshooting
Support on windows networking (wired and wireless)
File and printer sharing services.
Client level Antivirus and troubleshooting
Installation, configuration and troubleshooting of printers, scanner and peripheral devices.
Daily monitoring of devices such as printers etc., as per checklists.
Qualification :Under Graduate/Graduate or any Technical Degree/Diploma
Certifications : MCP/MCSA/MCSE
Experience : Minimum relevant experience of 24 months
Communication Skills: Should be able to understand and write correct English
Supervision: L2 Engineer/Site Incharge/Helpdesk Manager
Working Environment: 24*7, 9 hours /day, 6 days in a week
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