Desktop Support Engineer - L2

Future Solutions (Bengaluru, KA, India) 12 days ago
Title: Desktop Support
Level: L2

Job summary: To provide Second level & Escalation support on Desktop, OS and hardware adhering to SLA defined.
 
Job tasks & responsibilities:


Monitoring & assigning calls to L1 engineers.


Install, Configure & maintain e-mail clients remotely.


Installation and configuration of Client OS physically on client machine or using any third party tool.


Perform Desktop Backup and Restore activities (Client level).


All escalations from Desktop L1/Sr. L1.


Troubleshoot escalated issues of operating systems (Windows XP, Windows 7 etc.)


Deploy Patches approved by Server Team for Client Workstations.


Client level antivirus management.


Testing of computers and ensuring that computer systems are functioning properly.


Testing Network connectivity


Perform System Ramp up/Down activities.


Remote Software/Desktop troubleshooting


Support on windows networking (wired and wireless)


Basic troubleshoot and resolve DNS,DHCP issues


File and printer sharing services.


Users and groups management.


Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.


Working closely with Asset Management Team, update them regularly for hardware consumables, required in near future.


Perform adhoc maintenance activities out other duties as you may be requested by management.


Maintaining other computer peripheral devices such as printers and solving printing problems if they arise.


Basic Windows Server knowledge.


Documenting procedures and processes.


 
Job Specification:


Qualification :Under Graduate/Graduate or any Technical Degree/Diploma


Certifications : MCP/MCSA/MCSE


Experience : Minimum relevant experience of 36 months


Communication Skills:  Should be able to Speak, Read and Write correct grammatical English.


 

Supervision: Site In-charge/Site Manager

Working Environment: 24*7, 9 hours /day, 6 days in a week

Desktop Support Engineer - L2

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