Job Description



Job Title: Sr. Desktop Support Engineer
Job Type: Full-time
Location: India – Pune
Role reports to: Lead.
 Work Hours: 9 hours.

Main Duties and Responsibilities:
· Oversee and update assigned support service requests. 
· Handle daily technical support activities on desktop support, data network and server management. · Grow clients and communicate to Account Manager by determining new opportunities. 
· Setup desktop computers and peripherals and test network connections. 
· Install and test desktop software applications and internet browsers. 
· Test computers to ensure proper functioning of computer systems. 
·  Train end users on usage of computer hardware and software. 
·  Develop and manage effective professional working relationships with contractor personnel, co-workers and clients. 
·  Adhere to policies as per corporate manuals and directives. 
·  Extend computer support for systems’ software and hardware. 
·  Setup computers and install software for various applications and programs. 
·  Interact with staff on desktop problems and their resolution. 
·  Network and connect computers within organization to better communication. 
-  Order or buy computer systems and liaise with purchase and supplies department. 
- Maintain computer peripheral devices like printers and resolve associated problems.  

Skills and Experience:
# Qualifications:
--B.E./ B.Tech
--Graduates/ Postgraduates from IT background.

# Experience: 
--1-4 yrs.

# Skills: 
--Good knowledge in IT hardware peripherals. 
-- Strong teamwork skills.
--Knowledge on Assets Management applications.

Personal Qualities and Behaviour traits:
- Be a good team worker demonstrating loyalty and commitment to the organization and team members.
- Good organisational and communication skills and excellent attention to details.
- Interact with individuals to provide needed information.

Performance Goals: 
-Able to handle multiple complex assignments simultaneously.
-  Ensures timely response to client and internal peers.



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