Essense of Australia is an international bridal wholesaler with key offices based in Lenexa, Kansas and Perth, Australia. Our growing organization also operates in the United Kingdom, Europe, Canada, and New Zealand. We have been a global leader in bridal fashion for over 20 years and our designs are currently sold in over 1,500 stores worldwide. With innovative designs and a strong customer service approach, Essense of Australia is a dynamic and rapidly expanding company that rewards excellence, drive, and collaboration.
We are currently seeking a talented Desktop Support Engineer to join our team in Perth. This exciting career opportunity is a full-time, permanent role that will require a broad spectrum of IT skills and experience. The successful candidate will pair their spark, charm and empathy with a responsive and professional demeanour to offer exceptional customer service to staff within the business. The position reports to the Senior IT Manager and is part of the team responsible for providing outstanding technical support to the business.
Our ideal candidate will have hands-on help desk or technical user support experience as well as being a team player with a sense of fun. We are looking for someone with a solution-focused approach and the ability to creatively handle both basic and complex user issues. We want someone with the ability to demonstrate sound judgment, use resources wisely, and know when to ask for advice or escalate matters to more senior team members. Our ideal candidate will understand that their priority is to get their colleague up and running quickly. Most importantly, individuals in this role must have a strong sense of customer orientation, be driven to resolve issues and develop best-practice solutions and have a team-centred approach.
What We Expect:
What We Are Looking For:
What We Offer:
We look forward to welcoming the successful candidate to our fast-growing global team! In return for your skills, we offer you the opportunity to join an international industry leader and be part of a creative and collaborative culture that empowers its people, promotes teamwork and embraces sustainability. We recognise and reward excellence, innovation, and loyalty. Our goal is to offer an inspirational and modern workplace that allows for talented individuals to thrive. As such, we provide competitive salaries and a comprehensive benefits package, and there is ample opportunity for exceptional team members to grow with us as we continue to expand.
If you have the skills, spark and drive to help us further our growth, please go to https://www.essensedesigns.com/careers/ and follow the prompts to submit a cover letter, resume, and online application. Please note: We believe cover letters are important to help us understand why you are interested in this position and your unique story and qualifications. If you really want to work with us, then please take this into consideration when submitting your materials.