Service Engineer - Diagnostic Service for New products

BRP (Sherbrooke QC, Canada) 19 days ago

LIFE AT BRP

At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.

Distributed throughout  more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.

Our 13 000 employees make up a big family of diverse cultures who all share a common value: innovation. Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms. 

www.brp.com. 

Follow us on:

  • LinkedIn @BRP;
  • Twitter@BRPnews;
  • YouTube @CommunicationsBRP.

ROLE’S MISSION

  • Build and maintain a tailored methodology to secure go-to-market service readiness for current and new product & service features impacting thousands of people.

  • Create and maintain a framework to connect use cases with functionalities, capabilities, and internal processes, ultimately delivering the dealer service offer.

  • Establish and maintain governance to collaborate with internal service partners (diagnostic services, engineering, mechatronics, technical publication, product specialists, etc.) to align on service requirements.

WHY YOU'LL LOVE THE ADVENTURE

  • PURPOSE and IMPACT. Your creativity matters and will make a difference for thousands of dealers who will benefit from your work. 

  • CUTTING EDGE TECHNOLOGY. You are at the forefront of the wave of change for product and service offers and will have great exposure to see where BRP is going.  

  • GROWTH and CHALLENGES. You will stretch the limits of your knowledge, expertise, and leverage all your lessons learned to build a whole new work environment that will be the home of many internal partners.

HOW YOU’LL REACH THE UNREACHABLE

  • Collaborating with the diagnostic software development team to ensure accurate software design.

  • Identifying specific diagnostic needs and translating them into requirements, in collaboration with the product specialists.

  • Coordinating and supporting diagnostic software tests and releases for both internal users (pre-production prototypes) and dealer/distributor network (production units) in collaboration with the software development team, after-sales support team, and product development coordinators.

YOU ARE RECOGNIZED FOR YOUR…

  • Full mastery of English and functional French, which is a huge plus as most of your colleagues are francophones. 

  • Passion for detailed work and fast-paced environment. 

  • Curiosity and your desire to stay on the leading edge of your field to become a person of reference in the industry.

  • Strong communication and interpersonal skills.

  • Proven track record managing competing priorities while maintaining an ability to execute on time, beyond expectations.

  • Innovative team approach. You are a team player with a positive attitude punctuated by high energy, initiative, and perseverance. You can effectively build working relationships, be accountable and coordinate resources with cross-functional teams.

  • 5+ years working with highly complex projects linking business requirements to product design.

  • Bachelor’s degree in Engineering or an equivalency. 

AN EXCEPTIONAL AREA! >


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