DigOps Director

Rightpoint (Jaipur, RJ, India) 17 days ago


Director, Digital Operations  Business Unit  at India  

Company Overview:  

Where you talk about Rightpoint, whether in decks, on your  Linkedin  page or in conversation, you are welcome to include the below description. For a shorter version, use the first two sentences.   

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies and has been named one of Crain's 50 Fastest Growing Companies in Chicago for four consecutive years. Rightpoint has 500 employees across 10 offices. For more information, visit rightpoint.com and connect with us on  LinkedIn Twitter Facebook  and Instagram.  

Job Description  

Provide leadership and accountable for the overall performance of the  Jaipur Digital Operations  National Practices/Teams ( DigOps   Dev, IT Ops  & DevOps , Cloud  Infrastructure , Delivery Management, QA  & Testing , and  DigOps   Experience Studio ) .   Th is is a  hands-on  role  with  leadership an d direct  client and project responsibilities  managing   complex digital  projects and  serving /work ing  in  various roles within  an  account/program/project .   

The Director  will  report to  the Jaipur Managing Director  (Jagmohan Rathore)  and Digital Operations Business Unit Lead  (Joseph Lee ).  We will work together  to set the vision, plan and ex ecute  our annual goals, BU /National Practice  initiatives, and operational  tasks.    The  Director  will help build , groom,  coach and grow the Jaipur  DigOps  leadership team  that leads each of the National Practice/Teams at Jaipur .    The leadership team  collectively is  responsible for the oversight of the team’s work, utilization , morale and success of the delivery of workstreams.      



Responsible for managing  across all  D igOps  Teams at Jaipur, and  successful deliver  and  execution of complex programs/projects  that fall within the  DigOps  Business unit  at Jaipur .  Additionally, to  oversee process and understanding  of RP  applications and delivery tracking tools  – e.g.  project health, Oz bookings, margin and farming goals ,  etc .  

  • Ownership  and accountable for the   overall   success and performance of all the  DigOps  Team @ Jaipur  
  • Responsibilities include  oversight of all  delivery ,  projects, teams,   escalation  and  resolution  across all  DigOps  projects   @ Jaipur .     
  • This role will  oversee 4-6 Managers  leading various units within the Digital Operations business.    
  • Working with your leadership team  that leads each unit , this role will oversee a total  50-100 team members across all  DigOps   National Practice/Teams  at Jaipur.    
  • DigOps  Jaipur  Team utilization and business KPIs  
  • Work with Jaipur Managing Director and  DigOps  BU unit to  set vision, plan, and execute  
  • A nticipate  BU/National Practice  risks and obstacles, and address them with the team in a proactive manner  
  • Effectively interact with senior level leadership within Rightpoint across disciplines  
  • Effectively interact with senior level clients and serves as an escalation point for issues and communication to Client senior management  
  • Business Unit  Management and Leadership  
  • Track goals, performance and enable career growth  for Leadership and Team  
  • Track and manage team morale  
  • Provide leadership trainings and mentoring of the team  
  • Provide career guidance,  coaching, grooming ,  support, and critical feedback.  
  • Enables a farming mindset  
  • Monitor  BU level  workload and utilization ongoing  
  • Recruiting, and o nboarding  of new   leads and managers,  and oversight of the team  through your local leadership team  
  • Create and communicate best working practices within the Digital Operations team  
  • Sponsor  and d rive Jaipur specific  Business unit  initiatives  

H ands-on  Delivery  Responsibilities  

  • The  Director  of  Digital Operations  rol e   is a hand-on role with  direct  account/program/ project and client engagement responsibilities .     
  • This role with have individual utilization target to meet  ( 60 %)  serving in various roles within a project based on the  candidate’s  experience /profile.    
  • Po tential hands-on roles  include  ser ving in  one of  these  roles.  
  • Program /Delivery  Manager  
  • Project Manager  
  • IT  Architect /Engineer  
  • Cloud Architect/Engineer  
  • Dev Architect/Engineer  
  • QA  Architect /Engineer  
  • Design Lead  
  • Strategy  

Qualifications and Experience Required:  

  • Bachelor’s degree or equivalent related experience within  relevant  field  
  • Minimum 1 2 +   years of progressive experience in  Consulting, Agency, SI,  Digital Operations, Managed Services  or Production Studio  
  • W ith  6  years in  leadership  role.   
  • With  5 +  years of experience  in a client facing capacity   at an agency  or consulting , with   in digital scope  
  • Proven experience in managing  multiple  cross functional team delivering  complex  programs/projects in a technology, professional services and/or digital agency environment  
  • Track record of building and leading a high  performing  leadership team   
  • Track record of building and leading a high  performing team   
  • Managing direct reports and creating actionable development plans accompanied by effective, ongoing dialogue with team members (including difficult, timely feedback)  
  • Demonstrates strong management skills for ( leadership, management,  staffing, career management, training, utilization tracking  etc. )  
  • Successful experience defining and implementing organizational and process improvements  
  • Ability to accurately track and collect information, troubleshoot and problem solve  
  • Solid web technologies experience, and solid proficiency in Microsoft Project , Word  and Excel  
  • Displays strong financial and management skills at the  business/practice  level  
  • Knows how to execute integrated digital engagements successfully  
  • Highly developed communication, presentation, leadership, facilitation and negotiation skills  

And the industry is taking notice:  

  • Crain's Chicago Fast Fifty of “Fastest Growing Companies,” 2014 - 2017  
  • "Top 100 Workplaces in Chicago" by the Chicago Tribune, 2014-2017  
  • EY Entrepreneur of The Year® Award, Co-founders Ross Freedman & Brad Schneider: 2015 Midwest Dual Finalists  
  • One of the "Most Promising Companies in America" by Forbes in 2014  

WATCH THIS to learn more about Rightpoint and our culture:  


WATCH THIS to learn more about Rightpoint and our culture:  


  Benefits and Perks at Rightpoint  

  • Frequent tech talks, hack days for open exploration, and our regular technology meet-up, Drinks on Tap  
  • PTO + Paid Holidays  
  • Casual Dress (when in the office; when at a client site, we mirror their dress code)  
  • Medical Policies  
  • Sick Leaves
  • Transportation/Parking Pre-Tax Benefits  
  • Team/Office Lunches  
  • Open Office Environment  

Continuous Training, Certifications, and Learning Opportunities (because we're always hungry for more)  

Recruiters, we appreciate your services however we will reach out to you if we need help with our search.  

This is a full time, salaried position. For more information, visit  www.rightpoint.com . Rightpoint is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteris t ic protected under federal, state, or applicable local law.  

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