The Director of Clinical Management, under the direction of the Area Director, is accountable for the delivery of quality care and service to clients and ensures compliance with internal and external professional practice standards. S/he recruits and supervises Managers of Clinical Practice and oversees the recruitment and supervision of Field employees. Assuring consistent, appropriate, cost effective care by actively managing client’s needs, contract requirements, Company policy compliance, and financial objectives, the Director of Clinical Management leads the development of clinical programs. S/he assumes overall responsibility for Branch Office operations in the absence of the Area Director.
DUTIES AND RESPONSIBILITIES
• Oversee all clinical activities being delivered by the branch. Ensure adherence to all clinical policies by branch and field staff.
• Provide guidance to Managers of Clinical Practice as requested or needed to ensure compliance with all relevant federal and provincial legislated standards of professional practice as well as internal policies.
• Liaise with referring agencies and clients as necessary and ensure that identified client concerns and complaints are satisfactorily addressed and documented in a timely manner.
• Lead the implementation of client satisfaction initiatives.
• Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating body.
• Liaise with Provincial regulating body as required.
• Manage human resources including the recruitment, selection, performance review and discipline of Managers of Clinical Practice, Nursing Supervisors and licensed nurses as appropriate; interpret and implement relevant policies; assist with the recruitment and selection of Administrative and Supervisory employees as requested.
• Lead the implementation of modified work programs for Field employees and office employees.
• Ensure that orientation and in-service programs are conducted for Managers of Clinical Practice/ Nursing Supervisors; guide the development of continuing education and training programs for Managers of Clinical Practice, Nursing Supervisors and licensed employees as appropriate.
• Assist the Area Director with the development and writing of Proposals and Contractual Agreements for service delivery.
• Lead the development, implementation and evaluation of clinical programs; participate in the review and/or development of clinical nursing policies and procedures as appropriate.
• Assist the Area Director with the development, implementation and evaluation of the annual business and marketing plans; participate in marketing initiatives as appropriate.
• Coordinate and lead quality activities and continuous improvement initiatives related to client care in keeping with the company’s Quality Management System; lead internal auditing activities.
• Promote Bayshore Home Health through participation in local healthcare, business committees and community events.
• Complete all required weekly, monthly and annual reports.
• Assume responsibility for Branch Office operations in the absence of the Area Director.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested.
Graduation from an accredited School of Nursing, preferably with a Bachelor of Nursing degree; current registration with the provincial regulating body.
At least five years of recent experience with progressive responsibility as a Manager of Clinical Practice or Manager, preferably in a community setting; strong track record in leading the development and evaluation of training programs; demonstrated ability to manage all aspects of human resources and integrate company policies and procedures; experience in business development is preferred.
Other Skills and Abilities
Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent manner; ability to work independently and effectively lead a team; demonstrated knowledge of personal computers and related software such as Windows; commitment to continual learning; above average report writing and communication skills; valid driver’s license; evidence of current CPR certification; solid knowledge of the principles, practices and methods of community nursing and service delivery to clients as well as the principles of program development, implementation and evaluation. For Quebec, bilingualism is required. Internal candidates must have a demonstrated track record of achievement as a Manager of Clinical Practice or as a Field Registered Nurse and have consistently shown above average initiative. Successful internal candidates must complete a six month probationary period specific to the Director of Clinical Management position.