Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Director, FranchiseOverview

This role offers a dynamic and energetic individual to lead the Franchise function in a Division. Critical to Mastercard, Franchise enables the Mastercard network to scale and monetize our capabilities.

With growing digitization, multi-rail opportunities and new customer segments, this role will offer exciting opportunities to reshape and drive existing as well as new businesses.

• The Franchise Division Lead is the central point of contact for Franchise matters in the Division
• They will shape and implement strategies supporting the 4-pillars - Brand, Safety & Security, Data & Data Usage, Customers
• They will work hand in hand with the Divisional Leadership and be engaged in strategy development, enabling deals with new customers/customer segments, driving performance optimization in the ecosystem
• They are customer-focused, enabling businesses to be conducted expeditiously
• They will lead and drive execution with internal stakeholders and external customers, for traditional/core businesses, evolving digital and new payment flow opportunities in the Division / Country
• They will communicate and provide Franchise leadership within the Division and to Customers
• They possess a breadth of knowledge across all Franchise verticals, and is a Franchise expert as well as a valued advisor

Role

• Proactively provide guidance and ensure early engagement on strategy and execution of initiatives across all Franchise verticals (Core, Architecture & Standards, DRM, Innovation, CEP)
• Deliver Franchise revenue from Franchise Management Programs, Franchise Solutions advisory services
• Engage with Customers to build and deliver Franchise related services as well as generate sales leads for Mastercard Value Added Services
• Provide creative thought leadership focusing on new opportunities, evolving payment flows (digital, non-traditional), multi-rail solutions, new customer segments (instalment providers, fintechs), nationalism, counter-localization
• Partner with Business Development, Product, Account Teams, Customer Risk, AML, Customer Delivery to create and implement solutions for strategic initiatives
• Ensure Customer Onboarding is executed with CRM principles, within SLA timelines for a seamless and delightful customer experience
• Ensure a risk-based approach for Customer engagements, focusing on
• Be well-versed with the regulatory landscape
• Identify process efficiencies as well as improvement using automation and simplification technology
• Participate in Division Management and/or Business meetings; communicate Regional strategies, initiatives, and best practices
• Collaborate and communicate with Region vertical leads to ensure overall alignment at the regional and global levels

All About You

• Possess a strategic and business mindset
• Successful track record in translating strategies into large scale programs and adapting them across business and/or markets
• Ability to work in a high paced team environment
• Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility
• Self-motivated, people-centric and results-oriented
• Demonstrated ability to work independently without direct supervision
• Demonstrated teamwork
• Possess strong analytical skills, detail oriented and ability to operate effectively in a complex global environment
• Possess strong verbal and written communication/technical skills in English
• Strong interpersonal skills – ability to influence/work cross functionally and across levels in a matrix organization
• Possess a strategic and business mindset
• Successful track record in translating strategies into large scale programs and adapting them across business and/or markets
• Ability to work in a high paced team environment
• Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility
• Self-motivated, people-centric and results-oriented
• Demonstrated ability to work independently without direct supervision
• Demonstrated teamwork
• Possess strong analytical skills, detail oriented and ability to operate effectively in a complex global environment
• Possess strong verbal and written communication/technical skills in English
• Strong interpersonal skills – ability to influence/work cross functionally and across levels in a matrix organization

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility


Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.


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Director, Franchise

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