Directs and coordinates the financial aid programs and activities of the College.Essential Duties and Responsibilities
•Administers the system of application for and dissemination of financial aid awards and services for students attending the College.
•Coordinates financial aid efforts with other student services offices.
•Supervises and coordinates the efforts and initiatives of the financial aid office and its staff to provide information and answers to questions relating to financial assistance available to students enrolled at the College.
•Coordinates the interviews with students to obtain information needed to determine eligibility for aid.
•Ensures that student data and applications document that eligibility requirements are met.
•Determines amount of aid that is to be awarded to students considering such factors as funds available, extent of demand, and needs of students.
•Authorizes release of funds to students and prepares required records and reports.
•Participates in the development and maintenance of financial aid policies and procedures as required by funding agencies and the College.
•Participates in the preparation of financial aid reports.
•Coordinates the creation and implementation of a strategic plan for the financial aid functional area at the College, in collaboration with the Associate Vice President of Student Services.
•Assists with the coordination of the financial aid student complaint and appeal procedures for the College and makes recommendations to the Associate Vice President for Student Services.
•Reviews, maintains and evaluates the budget for the financial aid functional area.
•Develops the program outcomes for the financial aid functional area, monitors assessment of those outcomes, and develops plans of action for improvement based on the assessment of those outcomes.
•Assists with the development, implementation, monitoring, and revision of policies and procedures relating to the financial aid functional area.
•Assists with the process for systematic review and evaluation of the financial aid functional area per the model adopted by the College.
•Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite.
•Completes duties and responsibilities in compliance with college standards, policies and guidelines.
•Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
•Completes all required training and professional development sessions sponsored by the Texas Southmost College (TSC).
•Supports the values and institutional goals as defined in the College’s Strategic Plan.
•Working hours may include evenings, holidays or weekends depending on deadline requirements and special events.
•Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
•A strong commitment to the mission of the community college.
•Demonstrated knowledge of the financial aid function and the administration of such function.
•Demonstrated knowledge of principles and processes for delivering class-leading customer services. This includes student needs assessment, establishing quality standards and metrics for services, and the evaluation of customer satisfaction.
•Ability to effectively supervise and motivate personnel.
•Demonstrated knowledge of the planning, implementation and monitoring of budgets in an educational environment.
•Demonstrated knowledge of the rules, regulations and principles of the THECB, as well as other state and federal laws and regulations regarding financial aid.
•Demonstrated excellent supervisory, administrative, communication, interpersonal and leadership skills.
•Ability to establish and maintain positive and effective working relationships with students, college employees and the public.
•Demonstrated organizational skills in handling and directing multiple and complex assignments and projects.
•Skill in working effectively in a team environment with a customer service focus.
•Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management, public groups, and/or boards of directors.
•Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community.
•Proficiency with use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and experience required.
•Associate’s degree with fifteen (15) years of financial aid experience including seven (7) years of experience at the assistant director level or higher in financial aid OR a Bachelor’s degree with seven (7) years of financial aid experience including three (3) years of experience at the assistant director level or higher in financial aid.
•Demonstrated experience in organizing, developing, and implementing operational systems and writing guidelines in an educational setting and managing a high volume workflow office.
•Master’s degree from an accredited college or university
•Community college experience in the administration of student financial aid programs.
•Demonstrated experience of positive and proactive approaches in identifying problems, creating innovative solutions, managing projects, leading teams through collaboration, and implementing efficiencies and effectiveness using technology.
• None required.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Please note: Official transcripts are only required if recommended for hire.
Official transcripts shall be sent directly from the issuing institution to the College District’s Office of Human Resources and must include documentation of all credit earned, including the education requirements that specifically qualifies the applicant for the position. The address to send all transcripts is:
Texas Southmost College
Office of Human Resources
80 Fort Brown, Tandy 105
Brownsville, Texas 78520
For eTranscripts please use email address: firstname.lastname@example.org.
The College District recognizes equivalent credits and degrees earned from foreign universities. The equivalency shall be determined by translation and evaluation from a member of the National Association of Credential Evaluation Services (NACES). For more information please visit: [...]
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