Director of Human Resources

Hard Rock International (Ottawa ON, Canada) 3 days ago

From the brand that rocks the world, a career that rocks yours! We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.


The Human Resources Director will contribute to the overall company initiatives and strategies by analyzing business needs from the HR perspective. They will make decisions and recommendations with the partnership of the management team; develop and promote HR initiatives to further the strategic goals of the business, and provide research, advice, and benchmark material as needed.

Essential job functions include but are not limited to:

  • Lead Canadian HR function to ensure professionalism and up to date advice and assistance across the country
  • Enable and champion a culture that fully aligns with the core values where employees are brand ambassadors for the business
  • Provide leadership for assessment, selection, onboarding process to support all recruitment for all levels of the business
  • Attract, retain and develop talent for all operational teams
  • Maintain and develop policy and practices for Canadian team – employment, legal and service agreements
  • Align and manage leadership for payroll, reporting and pensions
  • Provide leadership, support and advice on disciplinary, and grievance cases – including sanctions and terminations of employment
  • Oversee all Canadian Employee Relations cases, attend court hearings when necessary and maintain
  • Oversee property labor relations activity to include, collective bargaining agreements, arbitrations, managing grievances
  • Oversee Human Resources for new openings – recruitment through to on-boarding
  • Organizational design – provide advice as the business continues to grow, within all existing and new countries
  • Ensure up to date knowledge on Canadian laws and policies and advice where necessary
  • Maintain and roll out new legal compliance regulations and reports to governing bodies
  • Oversee, maintain and update compensation and benefits across Canada
  • Maintain Life Assurance, Group income insurance and renegotiate with providers
  • Attend Human Resources audits within units to ensure consistency, compliance and best practice
  • Work alongside Support Services Human Resources teams to ensure roll out and consistency of internal policies and communication
  • Coordinate Human Resources operations between departments and units
  • Teach/coach HRA’s and unit managers
  • Present a professional image to employees, guests, clients, owners and investors
  • Maintain low staff turnover rate and high morale.
  • Operate ethically to protect the image of Hard Rock

  • Character – high enthusiastic, flexible, used to working in a quick changing environment
  • University degree in Human Resources management and/or equivalent education
  • CHRP designation required, CHRL preferred
  • Minimum of 10 years in Human Resources with at least 5 years in HR management role
  • Minimum five years of progressively responsible experience in a unionized environment (including negotiations, LOU, dispute resolution, etc.)
  • Industry specific experience in hospitality or retail preferred
  • Substantial generalist experience in all functional areas – Employee Relations, Employment Law, Staffing, Compensation, Organizational and Educational development
  • Strong understanding of local labor laws and hiring practices in Canada
  • Ability to inspire, motivate and develop team members at all levels
  • Possesses a take-charge ability tempered with diplomacy
  • Hands-on and possess the insight to anticipate problems and the sophistication to resolve them
  • Possesses superior communication and interpersonal skills
  • Demands of themselves and of others the highest professional standards of personal and professional integrity
  • Strong verbal and written presentation skills.
  • Effective impacting and influencing skills.
  • Ability to travel extensively (at least 15% of the time)
  • Financial acumen to see creative opportunities.
  • Excellent interpersonal, written and verbal communication skills in English essential with proficiency in second language (French) is preferred.
  • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
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