Director of Operations

Jobleads (Indore, MP, India) 2 days ago

askUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies 

We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list.

A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.

We exist to make the world’s best companies better. We aim to have fun while doing it.

So what does an  Operations Director  really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being an Operations Director.

Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns.

As an Operations Director, you are responsible for a wide  spectrum of responsibilities and must be able to multitask with ease and proficiency. You are also responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team. You will maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. You will develop individual and team goals and implement plan to carry out objectives. You will also guide the Operations Managers in meeting of all team & individual goals. You will ensure compliance with all established policies and procedures. You will assist the VP for Operations in crafting operations procedures.

So, do you have what it takes to become an Operations Director?

Requirements:

So, what is it we’re looking for? Well, since this is a director post, we need someone who already has the skills to even call themselves one. So we need someone with at least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.

We need someone who has handled at least 1,000 FTEs and we need someone who has strong computer skills especially in using MS Office applications. We need someone who has a good track record of meeting and delivering targets. We need someone who can articulate themselves well both verbal and written.

We need someone who can build productive business relationships with clients, someone who has strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. 

TaskUs, Inc. is an equal opportunity employer.

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:

  • You will never be asked for payment information or banking information during the application or interview process.
  • We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us

Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.

We have identified several clues to watch out for to help you identify and avoid recruiting scams:

  • TaskUs will never ask for financial information of any kind or for payment of money during the job application process.
    We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.
  • TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process.
    We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.
  • TaskUs does not use third party recruiting firms to conduct interviews.
    If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (https://jobs.jobvite.com/taskus-inc/ ). This is the only chat room where you will find our recruiters.
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Director of Operations

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