Job Description

Requisition ID: req4146
Job Title: Deputy Director of Operations (National Position)
Sector: Operations
Employment Category: Fixed Term
Employment Type: Full-Time
Location: Bangkok, Thailand
Job Description
Background/IRC Summary:
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries, the IRC aims to restore safety, dignity and hope to millions who are uprooted and struggling to endure.
Established in 1975 to assist refugees from Vietnam, Laos and Cambodia, the IRC Thailand is one of the longest-running country programs. Operating from Bangkok and three field offices in Mae Hong Son, Mae Sot and Ratchaburi, the IRC provides health care, protection, legal and livelihoods services to approximately 90,000 Burmese living in the Thai-Myanmar refugee camps.
Job Overview/Summary:
The Deputy Director of Operationsis a part of Senior Management Team and oversees the field and support operations of the IRC’s program in Thailand. Reporting to the Country Director (CD), the role ensures the effective, efficient and compliant provision of Human Resources, Supply Chain, Information Technology and general administrative and transportation support services to achieve program goals. The Deputy Director of Operationsis the primary liaison between the Thailand country program and all HQ operational support departments and ensures that all the necessary support systems, policies and procedures are rolled out, understood, and implemented by the relevant staff in all intervention locations. The Deputy Director of Operationsalso serves as the country program’s Security Focal Point.
Major Responsibilities:
Operational Leadership
Ensure operational team performance to effectively support IRC Thailand’s support to refugees.
• Support each operations department to define and achieve ambitious yet realistic goals in accordance with the IRC’s Strategic Action Plan and its global and local policies.
• Cultivate strong collaboration for efficient execution and quick troubleshooting of cross-departmental business processes.
• Guide operation department leads in institutionalizing new systems, policies and performance targets
• Represent operational departments’ achievements, priorities, plans and responsibilities in senior management decision-making.
• Adhere to and serve as a role model of the IRC Way Standards for Professional Conduct.
Staff Supervision
Line manage HR Coordinator, Senior IT Manager, Supply Chain Manager, and Office Support Manager; maintaining open and professional relations, promoting a strong team spirit and providing oversight and guidance to enable them to successfully perform in their positions.
• Take responsibility for discussing supervisee job expectations, performance and objectives as necessary and in collaboration with regional Operational Leads
• Ensure timely submission of monthly timesheets, probations reviews and annual performance reviews.
• If/as required identify staff performance issues and work with Human Resources to document and address these in accordance with the employment policies.
• Adhere to and serve as a champion of the IRC Way Standards for Professional Conduct.
Coordination & Representation
• Serve as an active member of the country program’s Senior Management Team and occasionally deputize for the Country Director when he/she is out of the country or on leave.
• Ensure proactive communication within the Regional Safety and Security Advisor, Regional Unit, HQ Support Departments and other offices as appropriate.
• Participate in international workshops and conferences that focus on IRC operations-strenthening
Budget Management and Cost Controls ( _in collaboration with Finance Controller)_ :
• Working closely with CD and Financial Controller to develop annual Operations budget in coordination with functional heads.
• Manage and monitor operating support budget and ensure timely and compliant spending.
• Review and/or authorize financial documents as per the IRC Authorization Schedule.
• As requested by the Country Director, provide input to audit issues and corrective action plans.
Safety and Security
Serve as Security Focal Point for the Thailand country office.
• Regularly assess operational risk and propose appropriate mitigation measures
• Review and update the annual Security Management Plan and submit security incident reports to the Regional Safety and Security Advisor (RSSA).
• Ensure security orientations for new staff and visitors;