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Director of Hotels

30 days ago: Star Entertainment

Job Description

At The Star Sydney, your portfolio will include a wide range of accommodation. The Darling has been recognised with Sydney’s first and only Five Star rating from Forbes, the world-leading arbiter of luxury hotel service. Astral Tower and Residences has recently undergone a remodel, and offers rooms, suites and premium amenities.

Reporting to the General Manager of Hotels, Retail & Events, you will be a subject matter expert in hotel operations, and drive guest service excellence compliant with Forbes five-star service principles. The primary function of this role is executing the strategic direction and taking responsibility for the overall hotel operations at The Star Sydney, including financial objectives and growth, guest excellence, safety, innovation and ensuring adherence to company targets.

The scope of this role includes 615 rooms (including suites and studios), The Darling Spa, Executive Lounge, Turbines Health Club, G&Tea lobby lounge, Pulse Café operations, and Flying Fish & Chips retail operations. In addition, you will have a total of seven direct reports and a broader team of 300 indirect reports.

Responsibilities include but not limited to:

  • Lead and support the achievement of financial and operational targets. Bolster with necessary policy development and employee development activities.
  • Mentor and coach direct reports, including establishing effective growth development and succession plans. Ensure this culture flows through to the entire team.
  • Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver exceptional service to all our guests.
  • Monitor, evaluate and modify the quality and consistency of service and product delivery to continuously meet and improve service standards
  • Effectively manage and control labour costs and operating expenses ensuring operational and financial requirements are balanced.
  • Regularly and proactively provide report on current and forecasted Hotel associated performance levels.

Required Skills & Experience:

  • Relevant tertiary qualifications (Diploma or Degree in Hospitality Management highly regarded)
  • Considerable hotel management experience within a five-star environment
  • Strong HMS experience (Opera highly regarded)
  • Proven people leadership capability at a Senior level
  • Demonstrated experience in controlling labour costs and operating expenses

Our ideal profile:

A seasoned hotel professional that strives for perfection and develops effective strategies to exceed guest expectations and improve guest loyalty. You will lead by example, balancing the needs of the guest with the requirements of the business. You will implement ideas across functions to ensure scalable growth and take a disciplined approach to achieving the short and long-term goals that are aligned with the Groups vision. You will be a people-leader, focussed on furthering your team with the capabilities to achieve The Star’s strategy and support career growth.

Sound like the role for you? Let’s talk.


At The Star Sydney, your portfolio will include a wide range of accommodation. The Darling has been recognised with Sydney’s first and only Five Star rating from Forbes, the world-leading arbiter of luxury hotel service. Astral Tower and Residences has recently undergone a remodel, and offers rooms, suites and premium amenities. Reporting to the General Manager of Hotels, Retail & Events, you will be a subject matter expert in hotel operations, and drive guest service excellence compliant with Forbes five-star service principles. The primary function of this role is executing the strategic direction and taking responsibility for the overall hotel operations...