Job Description

Global Business & Document Services (GBDS) is the corporation's primary print production and distribution unit for JPMorgan Chase EMEA and APAC. GBDS supports internal lines of business such as Retail, Global Wealth Management, Corporate Investment Bank, Retirement Plan Services and Treasury Services. GBDS produces a wide variety of products including postcards, letters, statements, and marketing material.
The primary responsibilities for the Mail Operator include, but are not limited to, the following:  
  • Adhering to Standard Operating Procedures for all processes to ensure audit trail and quality control, and that service levels are met.
  • X-ray scanning of all Inbound mail and courier deliveries – training will be provided
  • Process inbound and outbound mail collection and deliveries, couriers, high volume mailings, sorting of general mail, collecting items from loading bay, openers, mail look-ups, one-off deliveries, outgoing special mail items, franking outgoing mail, general courier sweep of offices
  • Imaging and Archiving services – Scanning, indexing and digital archiving of client documentation
  • Administration pertaining to the operation, including processing/review of supplier invoices, stationery and consumables for machines.
  • Engaging with approved courier vendors and placing service calls for engineers to fix, maintain service equipment
  • You will support the Mail Services Supervisor/Team Leader in the development, reporting and maintaining of client SLA’s within the agreed targets
  • You will support the Supervisor in the adherence and completion of Standard Operating Procedures
  • Maintain clean and presentable working areas at all times
  • Fulfil any reasonable ad hoc duties as required to support the LOB within the GBDS remit/General Services
Knowledge, skills and experience required:
  • Good communication skills and ability to deliver a highly positive level of customer service to internal and external clients, using written, phone and face to face interaction.
  • Ability to meet and maintain Quality and Productivity standards
  • Ability to adapt to a change in the work environment, including, but not limited to: daily directives from leadership, changes to standard operating procedures, and new products, services and technology
  • Flexible approach to ensure staff/service coverage, supporting changes to process/volumes or demands placed on the service
  • To cross train where required on supporting functions and share knowledge and expertise with supporting teams.
  • Excellent time management and organizational skills with the ability to multi-task
  • Control-oriented and have a keen eye for detail
  • Strong team player with the ability to work in a diverse and global team environment
  • Experience in Mailroom Operations
  • Exposure and understanding of  Quality Assurance
  • An organized and efficient approach with self-motivation and proven ability to learn
  • Minimum GCSE qualifications would be preferable
  • Good PC skills.
About J.P. Morgan Chase & Co:
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.
“JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.”

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