CRM Domain Architect - Salesforce CPQ

VMware (Bangalore, KA, India) 16 days ago

IT Domain Architect CRM   

Location: India/ Remote

About VMware

VMware (NYSE: VMW) is the global leader in virtualization solutions from the desktop to the datacenter. Customers of all sizes rely on VMware to reduce capital and operating expenses, ensure business continuity, strengthen security and go green. VMware is one of the fastest-growing public software companies. VMware’s award-winning technology, market-leading position and culture of excellence provide the more than 30000+ passionate people we employ in 120+ locations worldwide with a platform for professional growth and the excitement of being an early-stage innovator.

Why will you enjoy this new opportunity?

The Chief Digital Transformation Office (CDTO) offers an opportunity to shape and drive VMware’s Digital Transformation to enable Operations to scale and support VMware’s growth.

We are a core team, responsible for Enterprise Architecture with the goal to accelerate Digital Transformation of VMware + M&A business portfolio & Technology platforms to meet the strategic goal of $20B by designing scalable solutions and removing obstacles to current and future transformation initiatives 

As CRM Domain Architect, you will analyze VMWare business processes and propose end-to-end solutions that are the best fit based on SFDC CRM Platform (Sales Management, Partner Management, Support) & Cloud-Native solutions to accelerate our SaaS transformation journey. Your deep knowledge on various domain expertise in Sales portfolio across configurators, forecasting and sales territory management and sales compensation and insights from industry best practices will enable us to accelerate our Subscription/SaaS Transformation journey.

What is primary need, technical challenge, and/or problem you will be responsible for? 

We have a distributed ecosystem of platforms and systems supporting our business goals and operations, the mergers and acquisitions (M&A) brings in various flavours of business models and their systems & platforms. The key goal for a CRM Domain architect is to bridge the gap between business model disruption from the industry, evolving VMware Marketing & GTM strategy and platform/solution choices. 

This is a hands-on, techno-functional position for someone who can dive deep, understand complex sales and marketing business needs and has the ability to model solutions in a multi-CRM and ERP environment with evolving subscription business models.

You will be leading the design and development of CRM business processes and systems and your expertise as an architect in integrating CRM with SAP BRIM and other ERP systems will be one of the key role requirements.  Being part of the Architectural Review Board, you will provide guidance and solution to various development teams in different technologies.

You will be working with other Business architects and Domain architects in various business domains and help analyse the business needs and come up with scalable technical solutions. You will be solving integration needs and problems through event driven patterns (Synchronous and Asynchronous architectural patterns) with other non-CRM applications. Advocating and architecting solution that would efficiently expose SFDC Function modules as RESTful will be part of the your role.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing? 

In next 6-12 months it is important to 

  • Drive GTM Strategy with insights from best practices from Hi-Tech Industry selling leveraging Marketing, Opportunity Management, Forecasting, CPQ modules for Hardware and Software products via Direct and Chanel Partner.
  • Collaboratively define and drive M&A platform integration strategy and roadmap
  • Accelerate the M&A products to leverage VMware GTM process, systems and data
  • Working closely with product teams, understand latest features, integrate them into the end-to-end business capabilities & standardization.
  • Work with CDTO teams to discover problems, drive product definition, design and prototype to create valuable, desirable and feasible solutions in Marketing and GTM domain.
  • Become a thought leader in Marketing and Sales domain to drive VMware’s digital transformation & SaaS Transformation.
  • Share ideas, solicit feedback, and collaborate effectively, as part of a high-performing team, to enable all members to be successful

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? 

  • Perform analysis of VMWare business processes and propose end-to-end solutions that are the best fit based on SFDC CRM Platform (Sales Management, Partner Management, Support)
  • Applying your deep knowledge of Configurators, Forecasting and Sales Territory Management 
  • Application of your expertise in Sales Compensation leveraging SAP Callidus or Varicent will be an advantage
  • Align priorities and deliver the Product/Project Vision and scope and negotiate the right MVS (minimum viable scope).
  • Provide direction to development teams for custom solution realization and implementation; You will drive blue-printing, planning, design, testing, documentation and execution.
  • Responsible for ensuring the quality of the solution
  • Guide and influence team members to accomplish the team’s technical architecture and solution designs.
  • Driving adoption of newer cutting-edge technology within the organization through knowledge sessions.
  • Work closely with other extended SFDC/SAP SMEs, development teams, Product Managers and Business Stakeholders to ensure success

What is the leadership like for this role? What is the structure and culture of the team like?

You will report into the Senior Director, Enterprise Architecture but can expect to interact frequently with the Chief Technology Officer, IT and Enterprise Architects. As part of a relatively flat organization you will have full ownership of your domain. We encourage architects to be self-starters and drive initiatives taking complete end-to-end ownership working with cross functional teams and direct interactions with CIO leadership. 

Our expectation is that you will build skills over time and take advantage of such diverse team environment to develop into a well-rounded business leader who will strategize, design and execute future state architecture blue-print (Business capabilities, Business model and Platform) in accordance with CDTO/CIO/CTO Priorities.​ You will help modernize enterprise apps ecosystem through processes (DevOps/CI-CD) and app modernization design patterns. You will be responsible for enterprise governance, compliance and design scalable solutions for distributed systems (400+ on-prem and 100+ SaaS solutions).

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting [...] Stock Purchase Plan

  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • 40 hours of paid time to volunteer in your community
  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Healthy and local inspired snacks in all our on-site pantries


  • VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at [...] Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


    Category : Engineering and Technology
    Subcategory: Software Engineering
    Experience: Business Leadership
    Full Time/ Part Time: Full Time
    Posted Date: 2020-11-09



    VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at [...] Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

    CRM Domain Architect - Salesforce CPQ

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