Job Description

Term: 12 months

This position fosters positive and long-term donor relationships that are critical to philanthropic support. As part of the Donor Relations and Stewardship team (DRS), they help to build a culture of gratitude, inspiration and accountability by providing meaningful recognition programs, impactful reports/communications, and engaging donor experiences and events. The Donor Relations Officer develops and executes a range of integrated, consistent, and sustainable programs and processes that appropriately contribute to best in class donor experiences.
Donor Relations
+ Responsible for the creation, accuracy and quality of various donor relations and stewardship communications, including custom and targeted impact reports
+ Lead collaborative development of custom stewardship and engagement plans for donors by working with central colleagues and Faculties to provide direct value-added service
+ Accountable for the information gathering associated with donor stewardship and impact reporting process
+ Coordinate and oversee processes, systems, and opportunities to ensure donors are thanked by beneficiaries
+ Routinely monitor and assess processes to improve procedures, reports, tools, and controls in accordance with established guidelines
+ Create and revise templates and other standard documents
Donor Recognition and Engagement
+ Play a lead role in donor recognition and engagement for 1957 members (lifetime giving Society); ensure this cohort of donors receives timely and personal thanks and appreciation, appropriate financial and impact reporting, as well as opportunities to engage with University events and leadership
+ Collaborate with other Advancement teams to ensure 1957 Society and donor recognition program best practices align across other UWaterloo giving societies (i.e. Circle and Laurel)
+ Ensure gift recognition and stewardship policies and procedures are followed to provide consistency and integrity
+ Ensure donors are appropriately acknowledged in any published donors lists and giving circles
Donor Events
+ Plan and execute donor relations events, in collaboration with Advancement teams, including volunteer recruitment and management, project management and evaluation
+ Provide counsel and guidance to Faculties and other teams for gift announcements, ground breakings, donor visits, receptions, special performances, etc. as appropriate
+ Work with other teams to leverage Advancement events, as appropriate, for additional donor engagement opportunities
+ Maintain accurate, up-to-date Raiser’s Edge records of donor stewardship activity
+ Ensure Donor Relations and Stewardship (DRS) procedure manuals are current, accurate and maintained
+ Provide coordinated project management for special donor relations initiatives and projects
+ Support the timely resolution of donor relations and stewardship based inquiries through research, bproblem solving, and communication with relevant staff members and on campus partners
+ Work collaboratively as part of DRS team in order to strategically support Advancement and University goals
+ In collaboration with the Associate Director, facilitate recruiting, training and supervision of co-op student(s)
+ Other duties as assigned
+ Bachelor’s degree, preferably in Marketing, Business or Communications, or equivalent combination of education and experience
+ 4+ years of experience working in a fundraising environment with emphasis on stewardship and donor relations responsibilities
+ Proven experience and track record in project management and execution, impact communications and event management
+ Demonstrated analytical, strategic-thinking, adaptability and relationship building skills are essential
+ Ability to work independently, take initiative, and prioritize multiple demands in a complex environment
+ Exceptional organizational skills with demonstrated ability for meticulous accuracy
+ Excellent written and oral communication skills and experience writing and producing donor communications
+ Excellent interpersonal skills with a strong sense of diplomacy and professional integrity
+ Demonstrated ability to build strong, collaborative relationships within and across teams in a large, dynamic and complex environment
+ Previous work in an academic environment is an asset
+ Exceptional expertise in use of Microsoft Office tools and sophisticated relational databases, such as Raisers Edge
+ Familiarity with financial reporting procedures
+ Knowledge of federal and provincial legislation affecting charities, as well as donor relations best practices

iCIMS Requisition ID: 2018-3353
Name: 5266 - Advancement Comm'ns & Dnr Rels
Salary Range: $59,433 - $74,291
External Company Name: University of Waterloo
External Company URL:
Street: 200 Unive
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