Job Description

  • Join an industry leader
  • Internal & External training opportunities & paid training sessions
  • Internal promotions & transfer opportunities
  • Career development opportunities
  • Discounts on merchandise & at our restaurants
  • Excellent working conditions, comfy staff room & free parking,

Glenbrook Panthers are seeking a motivated and customer focused professional to work as a Duty Manager in their friendly and busy club.

About us …

Based at the foothills of the Blue Mountains, Glenbrook Panthers is a family friendly club with a strong focus on serving the community.

Panthers Glenbrook is one of 5 venues within the Panthers Group, one of Australia’s largest entertainment groups, and is home to the mighty Penrith Panthers NRL team.

About the Role …

We are currently seeking a customer service professional to take on the ultimate role in club operational management at our Glenbrook club. You will be required to coordinate club operations from the various departments of the Club to ensure our members and guests are our number one priority. Reporting to the General Manager, you will be a hands-on leader, and will direct and mentor the team to ensure customers are attended to with efficient, responsible and friendly service whilst maintaining a clean and safe environment.

Your main duties and responsibilities will involve:

  • Managing the day-to-day business of the club;
  • Daily cash reconciliation, processing and completing management reports;
  • Ensuring the comfort and wellbeing of members and guests;
  • Developing and conducting promotion plans;
  • Growing function business and assisting with co-ordination of events
  • Adhering to Panthers policies, procedures and legislative requirements;
  • Managing staff on shift including monitoring staff productivity and performance;
  • Ensuring the success and cohesion of the various departments;
  • Managing conflict resolution and customer complaints;
  • Demonstrating an awareness of WHS principles and;
  • General administration duties.

About you …

As an experienced manager, you will be a dynamic problem solver with the ability to remain calm in high pressure situations and think on their feet. You are required to be flexible and reliable as you will need to be available 24/7 to work as required including nights, weekends and public holidays.

To be successful in this role you would need to possess the following:

  • Previous 2 years’ experience in a supervisory or management role within the hospitality industry;
  • Fantastic written and verbal communication skills;
  • Exceptional shift management and customer service skills;
  • Ability to deal with complex situations and make effective business decisions;
  • Intermediate computer skills including understanding of Microsoft applications;
  • High standard of personal grooming and;
  • Current RSA/RCG and First Aid qualifications.

We’re looking for community-minded people who will make our members and their guests their number one priority. We want people with energy, enthusiasm and a positive can-do attitude.

If that sounds like you, we’d love to hear from you!


No recruitment agencies please

The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

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