Student Education Advisor (India Office)

Cialfo (Noida, UP, India) 8 hours ago

Cialfo is a global company that connects communities. Around the world, students, counselors, parents, and college representatives use Cialfo to hope, dream and collaborate. It’s one-stop solutions bring together people, software, and data to simplify career counseling and college admission workflows. Our exciting and fast-growing solution, Explore by Cialfo, helps us meet our college partners’ goals and challenges and further provide our high school community with access to opportunities and vital information. We’re on a mission to make higher education accessible for 100 million students.


We are looking for our next Cialfolk team member to join us in growing our team, mission, and culture. Our culture is the north star that guides how we work together and with our partners. Your future colleagues are some of the most talented people in the industry whose ideas have resulted in many features and initiatives being adopted and executed. They are everyday problem solvers who run fast and drive Cialfo to the forefront in the Ed-Tech landscape.


"Direct Apply" is a new service offering by Cialfo, allowing students and schools to apply directly to universities. The success of launching and rolling out such a service offering would require a combination of efforts across all departments within Cialfo, namely the Customer Success, Growth (Sales and Marketing), and Product teams.


Job Description


We are looking for a talented Student Education Advisor to support our schools and help students to take assessments, interpret results, help them explore careers and colleges. The role requires a strong client service background and a profound aspiration to help students make the right decision for their next academic steps. This is a global role where the advisor will be assisting students, parents, and counselors from Cialfo schools across different regions. You help them make the right educational choices by assisting with their queries, introducing them to colleges and courses that best “fit” their profile, ensuring a smooth application process, and finally helping with any roadblocks in their application. 


Responsibilities


  • Assist students to build their profiles, interpret assessments
  • Respond to inbound inquiries about programs listed on Cialfo (Students/Parents) and counselors
  • Stay up-to-date with programmes and university profiles of the allocated university network region.
  • Nurture and keep track of student applications.
  • Assist students with all key stages of their applications - search, application, documents, submissions, offer acceptances and enrollments
  • Contribute in developing and adopting processes to build data to manage student success on Cialfo and CRM
  • Work closely with the Growth and Marketing team to identify and stay on top of industry trends and new students’ opportunities. 


You will be great at this role if you have


  • An energy that is ignited through daily client engagement
  • A winning attitude which you use to drive outcomes
  • Fantastic communication and consulting skills - the ability to collaborate with clients to uncover how they define success 
  • Solid understanding of enterprise SaaS applications and collaboration technology
  • Excellent coaching, writing, discovery, and presentation skills
  • Comfortable and willing to be a hands-on contributor


Requirements


  • Flexibility with regards to working times given the global nature of the team and clients.
  • An understanding of schools’ academic programs and processes is a plus.
  • An understanding of universities’ academic programs and admissions processes is a plus.
  • Experience working with university representatives in application and/or admission related matters is a plus.
  • Exceptional verbal and written communication skills.
  • Excellent active listening skills.
  • Salesforce proficient. 


Benefits


Exact benefits vary depending on your location. That said, all Cialfo employees receive the following benefits:


  • Private health insurance
  • Company Sponsored Laptop (Macbooks are our standard, but we are happy to get you whatever equipment that helps you get your job done!)
  • Events for Cialfolks, friends, and family!

Student Education Advisor (India Office)

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