Job Description

Education Executive, Estee Lauder TR HK/MC/TW
Brand: Estée Lauder Companies

Education & Coaching
* Educate Beauty Advisors and generic staff of product knowledge and selling behaviors to enable them to consistently achieve Sales and Services Expectations through the execution of basic trainings and regular field coaching.
* Plan and execute seasonal seminars and all field programs according to product launch strategy in order to ensure Beauty Advisors & Generic Staff are confident to achieve desired result.
* Assist, as required, with the facilitation of core education programs and directed by Education Manager/Regional Education Manager.
* Identify relevant education opportunities and feedback to Education Manager/Regional Education Manager through regular reporting.
* Adapt seminar strategy to custom-fit needs of each travel retail market/retailer and level of audience to ensure immediate translation of learning.
* Assist Education manager to customized training materials according to market needs.
Beauty Advisors & Pro Makeup Artists Support & Talent Development
* Act as a role model, set the example and provide directions, support and develop Beauty Advisors/Pro Makeup Artists to ensure that they have the skills required to successfully achieve brand’s KPIs.
* Coach and motivate Beauty Advisors/Pro Makeup Artists based on individual potentials and skill to drive sales objectives and brand equity in travel retail environment.
* Maintain high grooming standards and in-store sales & services behaviours to ensure consistency in the customer experience through the execution of the Service Excellence.
* Motivate Beauty Advisors/Pro Makeup Artists to achieve certification from Estee Lauder (ELX) online learning program.
* Work alongside with Beauty Advisors/Pro Makeup Artists to identify and address individual training opportunities.
Sales Performance & Productivity
* Achieve all KPI’s on overall retail growth and increase in AUS/IPT as outlined by Area Sales Manager/Education Manager/Regional Education Manager.
* Execute personalized Service mindset according to the Estee Lauder’s service guidelines as directed by Education Manager/Regional Education Manager.
* Provide coaching and feedback to Beauty Advisors/Pro Makeup Artists and ensure high efficiency in the field.
Other Tasks & Responsibilities
* To be a role model of personal grooming to the Beauty Advisors/Pro Makeup Artists based on standards as set by the Company.
* Maintain the brand image at the counter by ensuring counters, tester stands and displays are in tip-top conditions.
* Expected time spend in field is 50% and must be readily prepared to work on any projects assigned by Education Manager/Regional Education Manager.
* Work within specific budget as defined by the Education Manager and review on a regular basis with Education Manager and justify different variances from budget.
* Provide regular feedback to Education Manager/Regional Education Manager detailing results of markets visits.
* Complete monthly education reports and submit to Education Manager/Regional Education Manager in a timely fashion.

* University degree holder preferred.
* Minimum 2 years in a training position and/or having 3 years of experience within the cosmetics or travel retail industry.
* Strong knowledge of skincare, makeup artistry skills. Knowledge and prior experience in the fragrance industry is a plus.
* Possess high energy and passion in education and training is a MUST.
* Excellent communication skills in English (both oral & written) and Fluent in Mandarin and Cantonese.
* Excellent presentation skills and organized in instructional training.
* Have a passion for selling luxury brands and delivering high-touch services with the understanding in retail business and market with excellent customer service skills and standards.
* An excellent team player with great interpersonal skills.
* Resourceful, flexible, well organized, highly disciplined with the ability to multi task and stability to handle stressful and demanding situation.
* A self-motivator who is passionate, energetic with the ability to motivate and energize others.
* Good sense in social media.
* Willingness to travel (30-50% travel frequency) (based in Hong Kong).
Job: Education / Training
Primary Location: Asia Pacific-CN-Hong Kong
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Travel: Yes, 50 % of the Time
Job Number: 199006
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