At Popular, we are committed to developing and providing growth opportunities for our employees. To promote this development, we offer internal mobility options within our organization. We invite you to take look at this opportunity:

Electronic Service Specialist

Sales & Support, 03

Applying for a position within the same job level as your current position may also represent a growth and development opportunity. Carefully review the tasks and responsibilities in the job description prior to applying.

Job Details

  • Training starts on July 2024
  • Duration: 4 weeks
  • Training Schedule: 8:00 am - 5:00 pm
  • Location: Guaynabo (On-site)

General Description

Field telephone calls from commercial customers to provide guidance and/or technical assistance on commercial products and services (Web Based).

Essential Duties and Responsibilities

Analysis and resolution of technical issues that arise to commercial customers related to inquiries regarding the use of commercial products and services applications such as: Web Cash Manager, Pay Here (PER Web), Multipago Web, Payroll Card, Remote Deposit; among others. Ensure to identify viable solutions to meet customer needs.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

24 Bachelor's degree approved credits.

Other Qualifications

  • Ability to analyze, identify customer's technical needs and offer alternatives aimed at achieving desired results.
  • Excellent organizational skills, prioritizing and working with multiple tasks simultaneously.
  • Excellent interpersonal and teamwork skills.
  • Knowledge of the commercial cash management products and services offered by Popular.
  • Knowledge of MAC OS, Microsoft Windows operating systems, and browsers (internet) in the market.
  • Excellent communication skills, both oral and written, in English and Spanish.
  • Intermediate or advanced proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook.
  • Ability to handle complaints and objections over the telephone.

Values

Passion for PeopleSucceed TogetherOwn Every MomentBuild the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Every employee must meet the necessary requirements stated in the job guide.

  1. Must have worked at least 18 months in the current position and as a Popular regular employee.
  2. Must show a high or good performance level. This means that you will not qualify if you scored "Unacceptable" on any of the objectives and/or organizational competencies in your last performance assessment. "Need Improvement" will be evaluated and considered to determine eligibility, only if it was obtained in the objectives section.
  3. Must be free of written disciplinary actions during the last year. Disciplinary actions received during the evaluation period for the internal vacancy will be considered in determining your eligibility.
  4. Prior to applying, must inform current supervisor of the interest in the internal job posting.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us at [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

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Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at Careers in SuccessFactors.

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Electronic Service Specialist

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