About MoEngage

MoEngage Inc. is a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV.

Sitting at a confluence of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms. MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just six years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.

We are a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are self-driven, passionate, smart individuals from top-tier institutes who are young achievers.

Major awards include:

No1 Push Provider in G2 crowds Autumn 2020 survey

No1 on Gartner peer insights voice of the customer report 2019 ( Current)

Strong performer in this years Forrester Wave

Following our recent launch into the EU market and supporting the efforts of our growing team and customer base there, we are seeking an Engagement Manager. The role is based in London / Berlin and reports to the local Head of Growth with a matrix management approach which positions it as part of our growing International Solutions Engineering – Professional Services Team. The core purposes is to

Deliver outstanding support to our Enterprise customers driving adoption and upsell and building long term strategic relationships
Coordinate the efforts of our HQ based customer success teams

Bet the face of Moengage working alongside our other senior functional leaders in EU

Responsibilities

  • Moengage promises to be ‘Customer Obsessed’ this role delivers that promise!
  • Ensuring the overall success of the region by building and maintaining strategic relationships at a senior level with all customers and stakeholders
  • Focus on face to face visits, QBRs and updates (travel rules permitting!)
  • Measured on retention, upsell and usage
  • Drives customer advocacy, recommendations, speaker participation etc.
  • Mentor and manage a team of Enterprise Customer Success Managers and be accountable for their success and development
  • Works hand in hand with regional management structure to create and deliver excellent customer experiences and a winning culture
  • Provide relevant CRM and mobile marketing automation expertise and best practices Customers and the team
  • Proactively identify high risk accounts, triage and resolve issues
  • Advocate for customer needs and vision inside MoEngage and influences Product localisation and roadmap where necessary
  • Launch and manage new customer success improvement initiatives

What You Have

  • Inspiring leader with the ability to rally a team towards over achieving KPIs and providing an exceptional experience for our customers
  • Strong written and verbal communication skills, executive level presence, experience in leading cross functional team discussions
  • More than 10 years of overall work experience in enterprise software organizations
  • Minimum 3 years of experience in SaaS Marketing Automation & Consulting
  • Experience of working within a hyper growth, agile and fast paced environment
  • Skilled at identifying training and growth opportunities, driving operational excellence within a growing team
  • Experience of cross functional working and matrix management structures
  • Creative thinker with an ability to quickly diagnose problems and build win win solutions for the customer and business
  • Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention and clear revenue targets
  • Willingness to travel up to 50% of the time
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