The Endpoint Engineering Team is responsible for building, monitoring and deploying endpoint imaging and tooling for all workstations across Xylem. This individual will find creative approaches to engineering the configurations of workstation environments to allow Xylem colleagues to be productive, mobile, and secure, while providing an excellent user experience.
This team works closely with the Information Security, Network Engineering, and Technical Support & Operations teams. In addition, we are highly tuned to our customers and ensure we are providing a reliable and consistent experience.
The Engineer, Endpoint Services will be primarily focused on building stable, high-performing, and secure tooling and scripts to automate and improve the end-user experience. In this role, you will ensure that we are building tools that resolve common issues, and proactively address issues before they are found by end-users. This role is for a highly-motivated self-starter with experience working as part of a cross-functional, global team with proven analytical and troubleshooting skills. You have strong customer service skills and a customer-driven mind.
We are looking for an engineer who is detail-oriented, highly adaptive, and enjoys contributing to a dynamic team environment.
Essential Duties/Principal Responsibilities:
Maintain global standard images for desktops and laptops (17,000+) using SCCM, Altiris or similar tools, research alternatives and work with management team on enhancements, resolutions, disk and file encryption projects and initiatives
Manage deployment and inventory of end-user devices; oversee software distribution for desktops for both global and regional locations; develop testing platforms and procedures in support of production releases
Review and test new software requests for installation, document integration and plan deployment
Manage deployment of software, associated deployment tools and definitive software library
Provide the implementation and support of Citrix-based systems; develop and enhance remote access computing solutions consistent with standards
Act as technical support for all issues escalated from Level 1 and Level 2, identifying, isolating and resolving escalated issues
Develop and document standards related to package creation, patching and infrastructure
Create queries and reports to support business functions and audit requests
Responsible for oversight of policy updates; patch management; software and hardware standards
Administration and distribution of Xylem´s standard software targeting all endpoints within Xylem (currently using Altiris).
Sustaining Xylem´s endpoint-baseline to make sure all endpoints have the necessary configuration applied and software installed.
Administer and deliver remote control solution used primary by the IT-community to provide support remotely.
Collect hardware and software inventory from all endpoints and present relevant data both on a global and regional basis.
Develop, implement and maintain the infrastructure, solutions and tools used for managing and protecting Xylem´s endpoint environment.
Support Cybersecurity by deploying the Security Baseline.
Work within established security guidelines provided by Cybersecurity.
Administration and distribution of security updates to Xylem´s endpoints.
Provide 3rd level support and assistance for broader endpoint issues and for the solutions and services we provide to the IT-community primarily.
Participate in projects related to the endpoint environment.
Work with Senior Leadership to develop and implement 1 – 3 strategy roadmap
External: Build, maintain and cultivate strong relationships with all critical partners and vendors related to the endpoint service space including, but not limited to: Microsoft, Symantec, Dell, Citrix, HP, as well as delivery partners such as: Insight, TeKSystems, etc.
Internal: Build, maintain and cultivate strong relationships with all aspects of IT, including, but not limited to: Cybersecurity, Network team, Hosting/server, AD/collaboration team, as well as Service Delivery, Service Desk, and the rest of the Enterprise IT Service Management organization