A Lead Cloud Infrastructure Engineer is a specialist in large-scale, complex, and distributed web infrastructure that engages in direct customer communications regarding the availability, scalability, reliability, and performance of their applications running on Managed Public Cloud. This role is an exciting challenge for someone who thrives on working with customers, leading operation & technical support in incident management and driving technical improvements for our customers.
You will proactively identify performance issues and likely points of failure as well as to resolve critical application-level issues impacting availability. The Lead Cloud Infrastructure Engineer is also responsible for developing, proposing, testing, and implementing solutions for the infrastructure and application framework that will ensure maximum performance and uptime of customer applications.
This role also serves as an escalation point on the team for difficult or highly complex issues that exceed the technical ability of other Managed Public Cloud support engineers. You will work with multiple teams inside and outside of Rackspace, including decision makers, developers, system administrators, non-technical teams and systems integrators on a daily basis, acting as the conduit between the customer and the infrastructure teams at Rackspace. There are opportunities to work on innovative and challenging projects within different areas of the business.
Please note Permanent Residency or Citizenship in Singapore is required for this role.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.