Role & Responsibilities
The Customer Support Engineer is the connection to Cisco customers & partners and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued. The CSE will:
? Provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
? Simulate technical problems in lab environment.
? Share knowledge with other people in writing technical documents and enlarge the knowledge database.
? Escalate some specific problems to the responsible Business Units for product enhancement.
? Work closely with his colleagues to achieve common goals.
?Korean business level & English moderate in verbal and written.
?Bachelor+ degree in a technical field (Computer Science or Engineering preferred)
?2 to 5 years technical support experience in network related area (server, router, switching, firewall, VPN, security and etc.)
?Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success
?Innate crisis management skills and ability to handle critical customer issues/problems
?Experience interacting with customer or in a client facing role.
?CCNA/MCSE/RHCE certification is preferred
? Troubleshooting experience using Finisar, Wireshark, or other protocol analyzer
? Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting)
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!