Specialist Customer Engineering Manager

Google (Mumbai, MH, India) 3 days ago

Minimum qualifications:

  • Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  • 10 years of experience as a pre-sales engineer at an enterprise technology company, or equivalent experience in a similar customer-facing role within a professional services, solutions architect, or systems engineering team.
  • Ability to travel up to 50% of the time.

Preferred qualifications:

  • MBA or Master's degree in Computer Science.
  • 10 years of experience serving in the capacity of a Pre-Sales Engineering Manager, leading the team to achieve sales goals.
  • Experience with developing scalable architectures using API management, microservice frameworks, PaaS, and container orchestration systems, or other applicable platforms.
  • Experience with cloud design considerations and limitations in the areas of virtualization and global infrastructure, distributed systems, load balancing, and networking.
  • Ability to craft a compelling message and tailor it for a given audience.

About the job

The Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Specialist Customer Engineering Manager, you will lead a team of specialist pre-sales engineers who engage with prospects, discover and assess customer requirements, prepare and present demonstrations of Google’s Cloud services, and address and overcome technical objections that arise throughout the business process.

You'll maintain personal technical expertise and be prepared to engage directly with prospects as the opportunity presents itself. In addition, you will work cross-functionally with our product, support, engineering and sales teams.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

  • Work with Sales management to determine proper staffing levels to support annual goals, establish job requisitions, assemble candidate pool and lead interview team to fill open positions.
  • Organize, train, and equip the Customer Engineering (CE) Team. Assess CE team go-to-market readiness, identify gaps in CE preparedness and build plans to ensure the CE team is properly trained and equipped to perform in support of annual goals.
  • Work with Cloud Sales team and leadership to identify, qualify, and prioritize coverage for business opportunities. Participate in periodic opportunity review meetings to provide insight into how to best secure the technical win.
  • Maintain customer satisfaction through working with Sales Account, Customer Support, Product Management, Customer Solutions, and Engineering to resolve product problems affecting pre and post-sales customer satisfaction.
  • Travel up to 50% of the time to visit customers.

Note:

Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from India due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.

Specialist Customer Engineering Manager

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