Customer Engineering Manager

Description

We are looking for an experienced Engineering Team Leader to oversee a team of Application Engineers that partner with a diverse client base across Germany. This role is part of our Distribution Business Unit and it based in Gross Gerau. Germany.

Key responsibilities will include;

• Develop a team of technically capable engineers across multiple disciplines, integrating a culture of best in class service, and encouraging collaborative working.
• Creating KPI’s and provide clear guidelines for professional development that will motivate the team.
• Provide problem resolution for complex systems with a high degree of ambiguity and often global business impact.
• Identify opportunities to improve work processes and systems to enable high-quality decision making that meets business expectations.
• Coach and mentor employees to provide guidance on resolving problems, technical know-how, removing barriers to progress, and career path planning. Assesses performance and provides feedback to direct reports.
• Take ownership of resource deployment cost and timing allocations, project prioritization, personnel staffing, and Annual Operating Plan (AOP) management.

Qualifications

To be successful you will need;

• To be degree qualified in a relevant engineering subject.
• Previous experience managing a team of engineers.
• To be commercially aware, with experience working directly with end customers.
• German language skills are essential.

Job