Job Description

You are a best-in-class Enterprise Account Executive responsible for crafting, managing and closing opportunities within the Mainland China territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.

You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.

This role is based in Singapore and requires a high business-level proficiency in both English and Mandarin.

Responsibilities

    • Exceed activity, pipeline, and revenue goals
    • Continually build pipeline of new business, upsell, and cross-sell opportunities
    • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
    • Develop and maintain relationships with our amazing customers in your territory
    • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
    • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
    • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce

Requirements

    • Extensive experience and successful track-record managing deals with customers in China
    • Experience selling to Director/VP level leaders
    • 5+ years of enterprise software selling experience; SaaS experience preferred
    • Outbound prospecting experience is a plus
    • Proven track record in success vs quota
    • Business-level proficiency in English and Mandarin
    • Technically savvy; thorough understanding of a related technology
    • Proficiency using Salesforce.com
    • Skilled in virtual presentations, online web demos, remote sales processes
    • Extraordinary verbal and written communication skills
    • Bachelor’s degree
    • Willing and able to travel up to 50% of the time

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com .

Interested in knowing what we do in the community? Check out the  Zendesk Neighbor Foundation  to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  

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