Job Description

Zendesk is looking for a motivated self-starter who has a consultative sales approach, that demonstrates a successful track record in proactively growing their pipeline and delivering predictable sales results. The key characteristic for this role is the proven ability to decipher customer objectives across multiple layers of stakeholders, aligning this with a structured and well-executed sales strategy. You must demonstrate all the behaviours associated with a high-performance sales culture, specifically managing a pipeline of new business and account expansion opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers, and represent the culture and dedication to customers Zendesk is known for.

Responsibilities:

    • You'll become the resident expert on Zendesk solutions and will sell new customers our cloud-based software.
    • Demonstrating/selling value to key stakeholders within accounts, growing this to new and emerging areas of the accounts
    • Build a plan to maximise revenue and customer satisfaction within your accounts
    • Develop strategic prospecting and sales plans/activities to close deals with Enterprise and Mid-Market prospects
    • Maximising and working with other Zendesk departments to prioritise, coordinate and apply resources where needed to accelerate and deliver multi-solution client outcomes
    • Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
    • Meet or exceed activity, pipeline and revenue goals on a quarterly basis
    • Ensuring 100% satisfaction within your accounts

Requirements:

    • 3-5 years of software selling experience, preferably SaaS, help-desk or CX products
    • Track record of success selling into Enterprise/Mid Market companies
    • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
    • Consistent track record of success with quota
    • Experience managing and closing complex sales-cycles using solution selling techniques
    • Thorough understanding of a related technology
    • Knowledge of a number of industries - Retail, Tech, State Government, Services and Communications/Media and FMCG
    • Willingness to travel to customer sites as directed by sales management and required by customers
    • Skilled in virtual presentations, online web demos, remote sales processes
    • Proficiency using Salesforce.com
    • Strong interpersonal skills, ability to convey and relate ideas to others
    • Vibrant and energetic attitude, willingness to perform and get things done
    • Bachelor degree highly desirable
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The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com .

Interested in knowing what we do in the community? Check out the  Zendesk Neighbor Foundation  to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  

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