Key responsibilities

  • Provide hands-on Support to multiple application batch processing using Unix/scheduling tools/ETL Technologies
  • Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
  • Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
  • Identify application patterns and analytics in support of better service level objectives
  • Participate in the 24x7 support coverage supporting America’s timezone, with scheduled weekend rotate coverage
  • Strong focus on continuous service improvement. Analyze issue pattern and identify potential areas for efficiency improvement.
  • Timely communication in the situation of technology incidents about the progress and the root cause.


Experience (Essential)

  • Must have 4+ years of experience in production support/SRE environment
  • Bachelor’s degree or equivalent experience in an software engineering discipline
  • Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
  • Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
  • Working experience with SQL, preferable on Oracle databases
  • Good knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)
  • Excellent debugging and trouble shooting skills
  • Proficient in dealing with Unix/Linux environment.
  • Familiar with issue/problem management processes.
  • Excellent interpersonal skills and be able to rapidly understand and retain knowledge of business processes and the technology systems.
  • Experience with DevOps CI/CD toolset (e.g. Git, Jenkins) would be a plus.
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Experience (Desirable)

  • Working Experience of ETL Tools is added advantage- Abinitio, Informatica
  • Business domain knowledge on Finance or investment banking would be an advantage.
  • Knowledge and experience on big data architecture (Hadoop stack) would be a plus.
  • Knowledge on Cloud Computing or any Cloud Platforms: AWS, Kubernetes would be a plus.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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ETL Application Support Associate

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