Why will you enjoy this new opportunity?
When you start working for VMware in Colleague Experience and Technology team, you will see for yourself that we are passionate learners and creative thinkers, excited about technology, and the impact we can make not only in IT but within everything IT touches. On our team, you will find a foundation to share new ideas, create new solutions, and solve new challenges. Most importantly, you will be working in a leading-edge environment that encourages you to learn, grow, and take risks.
What is the primary need, technical challenge, and/or problem, you will be responsible for?
Traditional Audio Visual Operations is one firefight after another, where at VMware, we are redefining this reactive response and morphing into a proactive engagement model that prevents these fires from ever starting. As part of this transformation, you will work on some of our toughest technology challenges, partner with some of the industries brightest minds and get hands-on with new and emerging technologies. Many of these solutions will involve developing new proactive tools, programs, and processes. At VMware, our goal isn't just fixing problems, we endeavor to find new and better ways of enabling our Colleague to do their best work.
Success in the Role: What are the performance goals over the first 6 months you will work toward completing?
Within 30 days you will start looking after all the event spaces and meeting rooms across India at a 95% positive satisfaction rate. As you approach 60 days, you will have the insight to name 2 team improvement areas (process, tools, systems, automation opportunities) and present ideas for making those improvements. At 90 days be able to work autonomously on more advanced break/fix issues. Within 180 days take ownership of an internal team project to drive that project to completion.
Some project examples are:
What type of work will you be doing? What assignments, requirements, or skills will you be performing regularly?
Initially, you will spend time learning our internal processes and tools and then use your skills to discover the cause of reported issues and problems. This may involve solving individual issues in the short term while looking for opportunities to give automated fixes and solutions to ongoing and large-scale issues. This work requires frequent and consistent collaboration with other teams and individuals over email, chat and video calls.
Also, you will look after the mid & large scale event support request to delivery it end to end.
What is the leadership team like for this role? What are the structure and culture of the team?
The hiring manager for this role is Partha Singha, Manager, Colleague Support. He built his expertise from working the front lines with roles involving ticket routing, desktop support for R&D and corporate staff, executive support, project management, Audio Visuals and most recently one of the manager of our India colleague support team.
Partha’s management philosophy is to lead by example by empowering and coaching those he leads. Partha looks for creative people who can come up with new ideas and execute on those ideas to get results. He is a mentor and a learner at heart.
The India team is a group of 25 core members and part of the larger Colleague Experience and Technology group. The team works on-site in India.
What are the benefits and perks of working at VMware?
VMware offers a competitive and comprehensive benefits package for you and your loved ones. Below are some highlights, or you can view the complete benefits package by visiting [...] Employee Stock Purchase Plan
· Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
· Generous Time Off Programs
· 40 hours of paid time to volunteer in your community
· Healthy and local-inspired snacks in all our on-site pantries
Equal Employment Opportunity Statement
VMware is an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics.
Category : Engineering and Technology
Subcategory: Desktop Systems
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2020-12-07