Executive - Customer Management

Ventura (India) Private Ltd (Pune, MH, India) 4 days ago
 Core work area
This should include the primary responsibilities that an individual spends maximum time on. Do consider day to day tasks, short & long term objectives, complexity of tasks, scope of thinking which is required in order to complete tasks, develop concepts or procedures etc.; extent of control, autonomy of decision making.

• Attending Customer Calls
• Maintaining individual stats – Quality & Operational
• Adhering to attendance policy & break schedules within shift
• Adhering to company policies & procedures







Role Responsibilities (contd.)
 People Management
Should include responsibilities for other staff if applicable, in terms of recruiting of, assessing of, training of, managing of direct reporting staff

• Span of Control - 0

 Stakeholders

Internal (Ventura India)


Who
Frequency of Interaction
Type of Interaction
Team Leader Daily Verbal


Clients


Who
Frequency of Interaction
Type of Interaction
NA NA NA


Vendors


Who
Frequency of Interaction
Type of Interaction
NA NA NA


 Administrative tasks
General administration support provided for

• NA

 Financial Authority
Financial budgeting and control of, monitoring and reporting of. Consider extent of control, autonomy of decision making.

• NA

Job title:

Executive - Customer Management

Job Description:

  • Core work area

This should include the primary responsibilities that an individual spends maximum time on. Do consider day    to day tasks, short & long term objectives, complexity of tasks, scope of thinking which is required in order to complete tasks, develop concepts or procedures etc.; extent of control, autonomy of decision making.

  • Attending Customer Calls
  • Maintaining individual stats – Quality & Operational
  • Adhering to attendance policy & break schedules within shift
  • Adhering to company policies & procedures

Role Responsibilities (contd.)

  • People Management

Should include responsibilities for other staff  if applicable,  in terms of recruiting of, assessing of, training of, managing of direct reporting staff

  • Span of Control - 0
  • Stakeholders

Internal (Ventura India)

Who

Frequency of Interaction

Type of Interaction

Team Leader

Daily

Verbal

Clients

Who

Frequency of Interaction

Type of Interaction

NA

NA

NA

Vendors

Who

Frequency of Interaction

Type of Interaction

NA

NA

NA

  • Administrative tasks

General administration support provided for

  • NA
  • Financial Authority

Financial budgeting and control of, monitoring and reporting of. Consider extent of control, autonomy of decision making.

  • NA

Location:

Pune

Time Type:

Full time

Contract Type:

Permanent
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