Job Description

Job CategoryCustomer Success Group

Job Details
Salesforce Experience Design is a group of passionate designers who build transformational products and experiences by turning human insights into business impact at Salesforce scale.
Playing an integral part in Cloud Services, we partner alongside Service, Sales, Marketing, IT, and Human Capital Management Lines of Business across all industry verticals to help customers unleash the full power of Salesforce through a design-centric approach delivering useful, usable and desirable experiences'

Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Salesforce is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work.

As part of Salesforce Cloud Services Group (CSG), our designers follow a consultant mindset including working with different Salesforce colleagues across various engagements, willingness to travel when required and understanding the value of working on site. Salesforce has been ranked the world’s #1 most Innovative Company by Forbes for 2017, and our core value of Innovation drives our work each day — along with our values of Trust, Growth and Equality.

Role Description We are looking for a passionate and pragmatic design thinker who is eager to join a fun, collaborative and innovative team. The Experience Architect's role is to lead client design engagements ranging in size and scale ensuring and maintaining the highest quality of execution. They will be responsible for setting and ensuring alignment to the vision of an engagement, as well as, leading a multi-disciplinary team of designers and researchers. The Experience Architect is also charged with building strong partnerships with the customer via collaboration and consistency.

Key AccountabilitiesSuccess will be measured by your contribution and collaboration within the Experience Design group — leading, advising and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, the areas of focus will be: leading a variety of engagements, actively participating in the Salesforce culture, and continually ensuring your skills and role requirements are met.

Design Leadership:
+ Leverage Design-Thinking methods and participate and contribute to new methods and offerings
+ Assist with digital strategies and visions and ensure these are communicated effectively
+ Understand and guide research, interaction and visual design across all platforms, driving towards the highest level of quality and execution
+ Present concepts clearly and justify design decisions
+ Provide mentorship and guidance to other designers within the Experience Design group
+ Liaise between design, business, and technology to ensure an overall desirable experience (this implies some level of Salesforce Platform expertise, which can be taught and is not a prerequisite to hiring).
+ As needed, produce design work to be consumed by the client as well as development teams.

Client Engagement:
+ Advise and help our customers in their digital transformation and innovation agenda through a design-led approach
+ Manage changes in project scope, identify potential issues, and pivot when necessary
+ Collaborate with internal team members to structure project work, plan and execute client proposals
+ Identify new business opportunities and be able to connect appropriate people to support
+ Lead and drive key experience design activities throughout a project’s lifecycle including research, workshops, and conducting interviews and synthesizing
+ Multi-task and perform well under pressure in a constantly changing environment with key stakeholders and teams
+ Build close relationships with customers and key stakeholders and ensure project teams and client understand roles, responsibilities and vision of project
Team Leadership:
+ Lead and coordinate the work of a project team either independently or in conjunction with key project team members
+ Manage and maintain team motivation and morale
+ Identify and resolve or escalate issues and conflicts within the project team
+ Engage and partner with external clients and other partners when required
+ Support recruitment efforts for teams within the studio across different geographies
+ Collaborate and manage effectively with remote team members
+ Manage a team of Experience Design colleagues with multidisciplinary backgrounds including visual design, interaction design, information architecture, etc.
+ Manage tactical and logistical needs of a project including budget, travel, timecards, etc. with the assistance of Account teams
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