Job Description

Job Description


JOB DESCRIPTION

TITLE

Facility Manager (FM)

BUSINESS UNIT

Integrated Facilities Management

REPORTING TO

Operations Manager (Location)

DIRECT REPORT POSITIONS

Assistant Facilities Manager

POSITION GOALS

FM will be responsible for managing all aspects of the facility/property management service delivery system on the client project; primarily Asset Management and Operations.  In this capacity, the FM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client real estate / Facility team and business units, coordination with other key managers within client alliance partner organizations and customer satisfaction.

DUTIES & RESPONSIBILITIES

  • Provide the leadership to the Facility Management team on a client site
  • The single point of Management Control for FM in the client site.
  • In consultation and collaboration with Ops. Manage oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
  • Ensure client satisfaction with client Facility/Property Management by providing a seamless interface into client real estate organization. 
  • Demonstrate leadership, responsiveness and creativity.
  • Understand the Facilities Management scope for the client assigned and develop client specific processes and procedures in consultation with Ops and ensure implementation and compliance of the processes.
  • Oversee the development and management of the capital and expense budgets.
  • Support the Client in the implementation of short and long-term projects for the client project.
  • Develop and implement the annual management plan; accomplish key performance indicators as identified by client.
  • Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client.
  • Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration.
  • Ensure compliance with Jones Lang LaSalle minimum audit standards.
  • Share best practices with the assigned owner of best practices for Jones Lang LaSalle CPS.

EMPLOYEE SPECIFICATION/KEY PERFORMANCE

MEASURES

Bachelors/Full Time Diploma in Engineering for a technical requirement. Bachelor/Full Time Diploma in Hotel Management, BA, BCom, BSc, BBA, BMS or allied graduation degrees from a recognized university or college for soft service requirement. At least 8 years of experience in Facilities Management including min 4 years in handling a team. Client Centricity

Fostering an environment of superior client satisfaction

Ability to manage client expectations

Maintain healthy client relationships

People Centricity

Morale and satisfaction of employees under management

Vendor Management

Managing vendor performance as per JLL standards

Maintaining healthy vendor partnerships

P&L acumen

Improvement and savings initiatives for the client as well as Jones Lang LaSalle

Identification of more business opportunities for Jones Lang LaSalle with the client.

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