Field Engineer

NSC Global (Toulouse, France) Publié il y a 8 jours

NSC Global is currently looking for a Field Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.

NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

Job purpose:

  • Integrate and progress in a technical maintenance team in order to provide curative or preventive hardware repair services for IT infrastructures.
  • Contribute to the extended coverage 24/7 (on-duty)

  • Have the necessary autonomy to work on client sites.
  • Demonstrate a rigorous work methodology.
  • Work in a team environment.
  • Contribute to customer satisfaction (behaviour, reporting, listening and communication).
  • Respect contractual commitments (SLA) and specific processes.
  • Respect and folllow the technical and administrative procedures related to the different types of interventions.
  • Produce activity reports in accordance with procedures.
  • Work on complex infrastructure architectures.
  • Interface with technical support on sensible and complex issues.
  • Manage the client context in crisis situations by ensuring technical coordination until resolution.
  • Evolve towards technical excellence and multiskilling.
  • Develop one's own area of expertise.


  • Highly motivated employee to work in an itinerant customer activity
  • Autonomous, Technical experience in the IT world
  • English language practice (B2 minimum)
  • Technical knowledge of IT infrastructure
  • Availability, geographical mobility
  • Driving licence mandatory
  • Bachelor’s degree + 2 years level (DUT, BTS) minimum

Advantages:

  • Training courses for an evolution towards expertise, registration for producer certifications
  • Autonomy, use of dedicated tools (PC, manufacturer's software, Smartphone, company car)
  • Evolutionary position (Project Manager, Technical Expert)
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