Field Enginering Professional/Profissional de IT

BT (Belo Horizonte MG, Brasil) Publicado 15 dias atrás

Job function: Customer service

Main location: Americas-Brazil-Belo Horizonte-Belo Horizonte

Other Locations:

Schedule: Full-time

Working pattern: Standard

Competitive

Closing date: Ongoing







































Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.



About this role




The role holder is responsible for service development and service improvement activities within the Anglo American account in the region appointed and might be called upon to assist on a multi-country basis. Activities focus on improving customer service and may include the interfaces, roles and responsibilities associated with he entire service lifecycle from order entry, interfaces with service delivery, service transitioning, service operations, bringing new services into service and getting it accepted into service into the service assurance centres of excellence, revenue collection, cost, customer account revenue and customer satisfaction objectives. The role holder capitalises on all opportunities to improve the overall customer experience and to own the overall service relationship on behalf of BT at mid to senior level within the customer business area.




  • Being accountable for meeting all agreed customer operational service levels and expectations from Field Services Perspective

  • Interacting with stakeholders at all customer levels, as well as supplier levels as support perspective.

  • Technical expertise to support Projects Installations

  • Accountable for providing support and make suggestions to accelerate the restoration or implementation of services i.e. when issues effect high impact services;

  • Accountable for implementations hands and Feet support -in complex, transformational, substantial and bespoke project requirements for

  • Commercial acumen to make suggestions that enables construction input to significant business cases.








You'll have the following responsibilities




Service Provisioning




  • Site survey to verify the Rackspace, power availability, Asset verification onsite.

  • Wireless sitesurvey with help of Ekahau wi-fi sitesurvey tools.

  • Tracking the delivery of CPE with logistics / vendor and facilitating delivery at customer premises with proper documentation.

  • Coordination with Order Managers, Installation coordinators for appropriate PE port allocation/ configuration and base config for CPE.

  • Coordination with customer and Installation coordinators, installation of CPE at site and extend onsite support during Test and Turn up. Also establish rapport with all key technical personnel of customer.

  • UAT and Obtaining service commissioning report from end customers.

  • Extend support during Upgradation of bandwidth, CPE etc.

  • Break fix support for the CPEs which are deployed for enabling our Managed Services (MPLS) Implement involving configuration and provide onsite field support for DATA/VOICE/WLAN/SECURITY customer networks.

  • DE install the CPEs and coordination for asset recovery.



Breakfix Support




  • Break fix support for the CPEs which are deployed for enabling our Managed Services (MPLS) Implement involving configuration and provide onsite field support for DATA/VOICE/WLAN/SECURITY customer networks.

  • Coordination with OEM for troubleshooting and help to raise RMAs for replacing the hardware.

  • Project Implementation to Support

  • Preparation of configurations, documents work onsite for implementation and arrange signoff from customer. During project implementation support the equipment POST, implementation and post implementation tasks onsite.

  • Maintain management systems, fault diagnosis and debugging tools. Provide network test facilities to support effective fault resolution and network improvements.



Infrastructure Support




  • on-site support: Installation of Cross connect switches, PE routers, L2 & L3 switches available in the GPOP.

  • Should have knowledge of TELCO equipment which are collocated in GPOPs like Telco MUX, Switches, MDF/DDFs, tag blocks etc .

  • Should have knowledge on wiring & cabling ( Optic & Data cabling ) to interconnect cables to equipment.

  • Manage vendors who visit node site as per the maintenance guidelines during equipment installation and commissioning.






You'll have the following skills & experience




Experience




  • 3 – 4 Years experience of which last 2 – 3 years should be in a similar capacity in a large organisation;

  • Industry experience in a technical/commercial telecommunications environment;

  • Previous work experience in an international business environment;

  • Strong verbal and written communication skills



Skills




  • University degree or equivalent technical qualification and professional certification;

  • Excellent English language skills;

  • Be able to think creatively, to innovate and resolve technical problems;

  • Ability to work as a team member within virtual teams;

  • Ability to provide specialised technical support in one or more areas and to proactively share knowledge and learning with the virtual team. (Examples of relevant areas are IP network or voice design skills and VoIP skills);

  • Relevant professional certification (e.g. Cisco Professional level Certifications or equivalent);

  • Excellent knowledge in Routing and Switching

  • Should have good working experience in the area of wireless Lan, Routing & Switching and Security particularly on all CISCO platforms

  • Needs to provide technical assistance for in-time and quality implementation of connecting, global, customer’s LANs (Local Area Networks) together via the different available WANs (Wide Area Networks)

  • Broad technical expertise in networking applications, DMZ, authentication, IP Addressing, network protocols, security and wireless technologies.

  • Experience working with network providers

  • CCNA/CCNP – Is Must CCDP- Preffered/added advantage

  • Experience in video systems will be added advantage.

  • Ability to work as a virtual team member in a CoE and to effectively use the communication tools (email, IM, phone) that are available to do the work;

  • Excellent interpersonal skills.








Benefits




Competitive






About BT



BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.





We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.





So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT



How to Apply



It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!













Field Enginering Professional/Profissional de IT

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