Job Description

Position Summary
Role and Responsibilities
Field Sales Manager I
Position Summary
If you have ambitions to be a part of a Best in Class organization and work among the very best talent in the industry on the most innovative products in the world, Samsung’s Retail Team is the place to be. The team is growing and taking on new ventures/opportunities to apply best in class partnerships to strengthen Samsung’s brand presence in the marketplace. The dynamic culture at Samsung offers both great challenge and great reward.
You will be responsible for maximizing SEA's market position, product penetration and profitability in an assigned market. You will be accountable for realizing the full potential of a field sales team in the assigned area. Your success will be determined by your ability to increase sales, brand awareness and driving favorable retail excellence through positive consumer experiences. Your problem resolutions skills and ability to drive logical analysis will be utilized in this role to drive excellent performance.
The Field Sales Manager role is responsible for driving sales and maximizing retail success. With minimal management oversight, this role will build brand awareness and advocacy with both retail sales personnel and consumers. Through training and consumer facing activities the Field Sales Manager will be accountable for driving product awareness, sales, and improving the consumer journey within the assigned territory. This position manages a store territory with no direct reports.
Background/Experience
• High School Diploma or equivalent with 3-5 years of directly related experience; or Bachelor’s degree and 1-3 years of related experience (preferred).
• Prior experience in people management, sales generation and account management required.
• Prior experience in a telecommunications environment preferred.
• Proven history of meeting and exceeding sales quotas required.
• Proven history of analyzing sales and market data to identifying trends and opportunities and mitigate risks within wireless product technologies.
• Must be able to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials.
• Must have excellent time management skills as FSMs generally establish their own work schedule
• Must have experience with Microsoft Standard Office Suite and extensive use of presentation software.
Duties and Responsibilities
70% - Training, Sales, and Brand Advocacy
Influences the sale of Samsung products and maximizes Samsung market share within assigned territory by developing and maintaining partnerships with retail sales personnel and store leadership. Develop and deliver customer specific training and brand advocacy programs. Through one-to-one and group training, utilizes full discretion to create programs intended to ensure all sales personnel are highly knowledgeable on the unique selling points of Samsung devices and are actively recommending Samsung devices to consumers. Field Sales Managers are responsible for meeting or exceeding goals for level of rep knowledge and rep recommendation rate as measured by in-store mystery shops.
- Utilizes sales reporting and other analytics to identify and prioritize high-opportunity store locations based on risks or capitalizing on momentum. Data analytics include store, region and national level sales data, industry data, store tier mapping to align approach (maintenance visit v. performance gap management visit)
- Manages territory social and promotional goods budget spend and ensures maximum ROI on funds. Has authority to recommend additional budgetary spend for special projects as determined by the FSM. ROI determined by sales lift and/or event attendance (draw).
- Develops and executes a territory-level action plan, which includes a variety of innovative customer-centric tactics including in-store training events, contests, small-scale incentive programs developed at their discretion per individual store, and consumer engagement events to improve sales performance within territory.
- Uses approved training materials to design and develop customized training presentations that include content components created by SEA by compiling appropriate components in combination to present most effectively for situation or audience and by incorporating carrier messaging into training within their full discretion, facilitated in a variety of settings, including one-to-one, small and large groups, internal and external audiences.
- Serves as Samsung brand advocate and spokesperson during trade shows and other events, as necessary.
- Assesses retail sales personnel’s knowledge and advocacy for Samsung brand and customizes training accordingly to specific customer needs as determined by FSM.
- Assesses turnover rate at particular stores to determine
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