We are looking for a talented and experienced Senior Field Service Engineer who will perform on-site service installations, qualifications, maintenance, and repairs on state of the art Single-Use systems which include a full range of Single Use Bioreactors, Fermenters, Mixing Systems and support equipment typically used in the biopharmaceutical industry. The Sr. FSE will provide the necessary technical training and any required troubleshooting to ensure proper operation of equipment.
Perform on-site installations, qualifications (FATs, SATs, and IOQ), maintenance and repairs of Single-Use Systems which include but not limited to Bioreactors, Fermenters, and Mixing Systems
Must be client-focused, working in conjunction with other internal teams and Commercial Sales
Provides a communication link between the customer and the company to help ensure that effective service and support is provided
Reviews customer User Requirements Specifications (URS) and product specifications; Collaborates with customer and internal teams on product opportunities
Supports customers to analyze and troubleshoot issues to determine source of problems, and recommends solutions or other corrective actions and
Provide necessary customer VOC and insight to new technologies that could complement the existing range from the perspective of identified customer needs
Provides effective end-user training and safe operations of equipment for optimal performance to our customers
Supports Commercial Sales activities in providing technical support and service to customers
Support Field Applications team as needed in providing effective value-added solutions on design and development, optimization, consultation, technical support, and troubleshooting of Single-Use systems to our customers
Other duties that may be assigned
Sustained evaluation and awareness of competitor activities & innovations within the marketplace in general & ensuring that relevant information is circulated within the organization
Assist with customer complaints and investigation activities by providing necessary technical data and feedback to Sales Support, Product Management, Quality Assurance, Engineering and R&D as appropriate
The ability to perform independently and as part of a team.
Must be able to influence and negotiate with people and resolve issues.
Communicate recommendations and decisions across the organization.
Experience with project management.
Demonstrated ability to lead in a fast-paced technical environment, absorb technical information, review technical information and make technical decisions.
Acting as primary field technical interface between the Sales team/FAS team and the Customer focused on Single-Use products (BPCs, Single-Use Bioreactors, Fermenters, and Mixer systems etc) and equipment services to clients
Bachelors/Master’s degree in Electrical Engineering, Mechanical Engineering, Biomedical Engineering, Process engineering or related field with minimum 8-10 years of experience working in the Biotech/Biopharmaceutical/Engineering firms or single use solution providing industry
Ability to operate Single-Use bioreactors, fermenters & mixing vessels and interpret data from Control systems and/or SCADA.
Strong understanding of control systems and the differences between DCS and PLC control strategies
Experience with process control platforms & automation networks, bioreactors, fermenters, mixers & sensors.
Good understanding of processes and applications used within the Biopharmaceutical, Biotech, human and animal vaccine industries
Proven hands-on experience in hardware installations, qualifications (IQ/OQ), integrated control systems integration and ideally with experience using Single-Use products
Comprehensive understanding with proven operational and technical experience utilizing BioProcess containers and Single-Use systems within the industry
Comprehensive knowledge & understanding of cGMP & other regulatory guidelines combined with applicable understanding of the business and financial aspects of the Biopharmaceutical manufacturing industry including the ability to apply that understanding in making sound business decisions
Leadership capabilities combined with excellent communication & presentation skills
Highly motivated and self-directed requiring minimal supervision including the ability to work on multiple projects
Excellent team-working skills
Ability & willingness to work across professional & cross-functional teams
Excellent computer skills including experience of Microsoft Office (Word, Excel, PowerPoint, & Project)
Strong analytical, problem solving and teamwork skills are required.