Field Service Engineer (Neuchatel/Flexible, Junior IT Support, MS Office, HW maintenance, French)

D-ploy (Neuchâtel NE, Schweiz) Vor 11 Tagen veröffentlicht

We are currently looking for a Junior Onsite Support Engineer in Neuchatel, Switzerland to join our team on client’s side. The role requires flexibility for occasional business trips within Switzerland.

A great opportunity to work in the IT industry with exposure to new technologies, in an international environment. The opportunity has a strong focus on service orientation.

Major Accountabilities

  • Maintain the integrity of all computer workstations and associated software within the organization
  • Act as the main point of contact for employees who are experiencing computer issues
  • Ongoing maintenance and future planning needs of the company's desktop infrastructure
  • Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
  • Resolve software, hardware and device issues reported by the end users (including IMAC/D, Printers, mobile device hardware issues)
  • Installation, configuration and ongoing usability of desktop hardware and software
  • IT support relating to Conference Room Equipment, as well as providing technical support at events
  • Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
  • Installation of packaged software and authorized 3rd party software
  • Remote access solution (VPN) implementation and support
  • Document and update the local client environment
  • Escalate service issues when required
  • Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
  • Oversee the maintenance and tracking of assets, complete physical inventory
  • Business Continuity & Disaster Recovery testing
  • Advise and train staff on computer operations and software applications

Skills and Requirements:

  • Good understanding of Information Technology; trends, products and solutions
  • At least 6 months’ experience in a similar position supporting a variety of technologies and services
  • Basic troubleshooting knowledge of:
    • Windows OS (Windows 7 & 10)
    • Microsoft Office & Office 365 applications
    • PCLaptop hardware
    • PCLaptop peripherals, including printers
    • Mobile devices
  • Working to achieve PCLaptop OEM Maintenance Certification
  • Well-developed sense of urgency
  • Enthusiasm, resilience and a positive attitude
  • Maintain a professional appearance
  • Good team player and comfortable sharing responsibilities
  • Friendly, supportive and flexible personality with good customer service and people skills
  • Great communication and interpersonal skills
  • Fluent in English and French language

We offer:

  • Broad range of activities, tasks and projects
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits
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Field Service Engineer (Neuchatel/Flexible, Junior IT Support, MS Office, HW maintenance, French)

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