Field Service Engineer (Neuchatel/Flexible, Junior IT Support, MS Office, HW maintenance, French)

We are currently looking for a Junior Onsite Support Engineer in Neuchatel, Switzerland to join our team on client’s side. The role requires flexibility for occasional business trips within Switzerland.

A great opportunity to work in the IT industry with exposure to new technologies, in an international environment. The opportunity has a strong focus on service orientation.

Major Accountabilities

• Maintain the integrity of all computer workstations and associated software within the organization
• Act as the main point of contact for employees who are experiencing computer issues
• Ongoing maintenance and future planning needs of the company's desktop infrastructure
• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• Resolve software, hardware and device issues reported by the end users (including IMAC/D, Printers, mobile device hardware issues)
• Installation, configuration and ongoing usability of desktop hardware and software
• IT support relating to Conference Room Equipment, as well as providing technical support at events
• Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
• Installation of packaged software and authorized 3rd party software
• Remote access solution (VPN) implementation and support
• Document and update the local client environment
• Escalate service issues when required
• Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
• Oversee the maintenance and tracking of assets, complete physical inventory
• Business Continuity & Disaster Recovery testing
• Advise and train staff on computer operations and software applications

Skills and Requirements:

• Good understanding of Information Technology; trends, products and solutions
• At least 6 months’ experience in a similar position supporting a variety of technologies and services
• Basic troubleshooting knowledge of:
• Windows OS (Windows 7 & 10)
• Microsoft Office & Office 365 applications
• PCLaptop hardware
• PCLaptop peripherals, including printers
• Mobile devices
• Working to achieve PCLaptop OEM Maintenance Certification
• Well-developed sense of urgency
• Enthusiasm, resilience and a positive attitude
• Maintain a professional appearance
• Good team player and comfortable sharing responsibilities
• Friendly, supportive and flexible personality with good customer service and people skills
• Great communication and interpersonal skills
• Fluent in English and French language

We offer:

• Broad range of activities, tasks and projects
• Further development and professional advancement
• Friendly and international working environment
• Competitive salary and various benefits