As part of the world’s leading provider of cleaning, food safety and health protection products and services, Ecolab’s Global Food Retail division delivers a comprehensive cleaning and food safety program developed specifically for the food retail industry, partnering with our customers to identify food safety risks and help prevent the spread of foodborne illnesses.
Ecolab is seeking a Field Service Manager who will be responsible for a territory of accounts and will perform on-site customer evaluations and training in the area of food safety and brand protection practices. You will examine food safety practices, employee/customer safety, customer service quality and facility cleanliness in a variety of retail food store settings, providing quality evaluation data for comprehensive customized reporting for our customers.
What's in it for You:
A flexible, independent work environment;
Access to best in class resources, tools, and technology;
Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment;
The opportunity to carve out a long term, advanced career path within Ecolab;
A competitive salary package with additional benefits.
What You Will Do:
Conduct food safety, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness;
Provide food safety and brand standard education and training to customers;
Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships;
Partner with Ecolab Account Management teams to solve customer issues and assist in program development;
Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices;
Complete food safety audits based on the customer’s required visit frequency (monthly or quarterly) and evaluate each department for compliance;
Maintain dispensing equipment in excellent working condition and install equipment as necessary;
Meet with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement;
Complete required paperwork including the proper update of customer contact records and the territory management system;
Plan and execute an efficient daily route to maximize effectiveness and productivity.
You preferably have a technical training at Bachelor level.
Experience in the retail sector and knowledge of electricity is an asset.
You speak Dutch or French and have an excellent command of the second national language. Knowledge of English is a plus.
You have excellent interpersonal and communication (written and verbal) skills.
You have the ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy.
You have strong relationship management capability and advanced consulting skills.
About Ecolab Food Retail Services:
Join a team of experts that provides 23.2 million food safety and compliance observations annually through audits and training. Ecolab’s Food Retail Services division specializes in solutions and expertise that help improve food safety compliance and deliver profitable growth to grocery stores, convenience stores and supermarkets. We serve as an extension of our customers’ food safety teams throughout the world, protecting their brand reputation.