Field Service Technician

Manitowoc (Blacktown NSW, Australia) 1 day ago


You can "build things" anywhere . . . so choose to work for a company that values what you bring to the table, provides you with an opportunity to succeed, challenges your skills, grows your talent, makes safety a priority, and gives you the chance to build a real career – one filled with challenge, passion, pride, and satisfaction. Check out our opening at Manitowoc's Australia today!
Essential Job Functions:
  • Provide service related assistance by way of phone support
  • Provide pre-delivery tasks on new crane imported and following the pre-delivery inspections provide customer training on delivery
  • Carry our end of warranty inspections and repairs
  • Third party supplier (engine and transmission) preform diagnostics using OEM diagnostic tools
  • Manitowoc Systems diagnostics and repairs following Manitowoc procedures as per provided product training
  • Efficient at reading and following electrical, hydraulic and pneumatic drawings to provide further diagnostics to assist in the timely repairs of machines
  • Attend field breakdowns and repair crane in a timely manner
  • Carry out product updates and service bulletins to maintain safety and reliability of the machines 
  • Maintaining service reports and submit these in a timely manner upon completion of repair
  • Communicate with the factories and COE’s for repair processes and diagnostic information
  • Provide feedback on component failure
  • Train distributors in the commissioning of the first new product
  • Analyses and troubleshoot warranty problems when beyond the scope of the distributor or customer
  • Interact with Manitowoc Crane Group based personnel on matters pertaining to service materials, product requirements, availability, and code compliance
  • Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties
  • Analyses reports of technical problems to determine trends affecting future design, production, service and maintenance processes and recommends modifications to eliminate future problems
  • Any other duties assigned by superior from time to time


Job Requirements:  
  • Minimum of 5-8 years of technical service and support related working experience preferably in the crane industry or heavy equipment industry
  • An Engineering degree in either mechanical, hydraulics or electrical engineering preferred or equivalent trade experience and skills maybe considered
  • Ability to read and work with electronic and hydraulic schematics
  • Possess strong analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc
  • 50% domestic travel


:   Field Service

Field Service Technician

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