Field Service Technician

Micron (Munich BY, Deutschland) Vor 1 Tag veröffentlicht

Relocation Level: Domestic 

Hiring Manager: Paolo MANCINI 

Recruiter: Manuela SEMINARA 

Our vision is to transform how the world uses information to enrich life. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

As a Field Service Technician at Micron Technology, you will be called to work and solve Incidents and Service Requests entered into the ServiceDesk ticketing system; you will successfully classify customer-reported problems and through the accurate use of sub-resolution, system, and keywords. You will then meet for the resolution specified timelines according to case priority. You will also contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventive maintenance of personal computers and related systems.

Areas of Responsibilities:

Support of personal productivity devices like desktop and laptop hardware, Android and iOS mobile phones. Support of site IT infrastructures such as wi-fi access points, printers, meeting room AV systems, network devices, badge readers.

Tasks:

For the execution of these tasks you will need to collaborate with peers at site or in other countries in the resolution of specific problems.

  • Support client software offerings (Office 365, Teams, etc)
  • Perform all installations, upgrades, and backups of software and hardware applications
  • Solve network connectivity issues both of lab/engineering equipment or of productivity devices
  • Installation and removal of equipment from racks
  • Telephony hardware support (install, move and upgrade)

Meet quality service levels:

  • Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation
  • Update and refer to the Worldwide Knowledgebase and the FS Best Practice Library
  • Read technical articles and entries about common fixes/bugs to know the latest
  • Maintain an expert level of digital literacy including a solid understanding of the Operating Systems in use (Windows and Linux required)
  • Support uptime targets, warranted by Security Operations, by accurately classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system
  • Provide high-level customer service
  • Acquire knowledge of area-specific downloads and department procedure
  • Identify and monitor recurring problems in order to document and/or report them to the IT relevant support group for resolution

Qualifications and Experience:

  • 5+ years experience in Service Desk teams with level 1 or 2 assignments
  • Industry standard qualifications by Microsoft 
  • Knowledge of networking concept and basic administration
  • Knowledge of Office 365 tools, Windows 7 and Windows 10
  • Excellent communication skills with customers and ability to provide advice and support
  • Knowledge of programming tools is a plus
  • Good knowledge of English language

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers.

Micron believes that all persons are entitled to equal employment opportunities. Micron recruits, hires, trains, promotes, disciplines and provides other conditions of employment without regard to a person’s race, color, ethnicity, religion, gender, gender identity, or expression, age, national origin, disability, veteran’s status, sexual orientation, marital status or other classifications protected under law or Company policy. This includes providing reasonable accommodation for team members’ disabilities or religious beliefs and practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at HR4U@micron.com.


Keywords:  Munich Leopold || Bayern (DE-BY) || Germany (DE) || SGA || Experienced || Regular || Information Systems and Technology || #LI-AT2 || Tier 3 || 

Back to search page
;