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Field Services Technician (ACT)

Fortive Corporation
Canberra, ACT
16 days ago: Fortive Corporation

Job Description

Field Services Technician (ACT)
About Us:
Teletrac Navman is a leading software-as-a-service (SaaS) provider leveraging location-based technology and services for managing mobile assets. With specialized solutions that deliver greater visibility into real-time insights and analytics, Teletrac Navman helps companies make better business decisions that enhance productivity and profitability. Its fleet and asset management technology uncovers information that would otherwise go unseen, helping customers reduce risk and confidently move their business forward with certainty. It tracks and manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. The company is headquartered in Glenview, IL, with additional offices in the United States, United Kingdom, Australia, New Zealand and Mexico. For more information visit teletracnavman.com.
Description:
Due to growth and development across our business, we are looking for an experienced Field Services Technician to join our team, based in Canberra .
As a Field Services Technician you will be responsible for the installation of Teletrac Navman hardware solutions into our client fleets. You will also show a willingness to ownership and drive a passionate customer driven culture by ensuring a strong focus on delivery and execution relative to the client business requirements and outlined by our internal teams
To break it down, your responsibilities will include:
+ Ensure best practice techniques and procedures are used in the installation, removal and operation of the Teletrac Navman hardware product suite is maintained
+ Monitor and report on the status and progress of work
+ Co-ordinate own service work by liaising with the customer/contact and update the Service team with the progress of such work on a regular basis to maintain accurate ticket data
+ Oversee and install a variety of Teletrac Navman GPS Fleet Management equipment in various types of motor vehicles - CANBUS network knowledge a MUST
+ Diagnose system/solution problems, and repair or replace malfunctioning equipment, in conjunction with the support team so accurate stock levels and data can be maintained
+ Train and support contractor installers to maintain installation quality standards
Qualifications:
At Teletrac Navman, we believe in YOU. We believe in your potential - your ability to learn, grow and make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that.
To be successful in this role you will have proven experience in the installation of mobile fleet electronics and thrive in a high pressure, fast moving and high volume environment across the metro area as well as remote areas as applicable. We are an innovative organisation and are looking for associates who can demonstrate a motivated and can-do attitude along with the following;
+ The ability to self-manage when working remotely (required support is only a phone call away)
+ Proactive in providing a high quality, consistent and competent service
+ Excellent communication skills with both external and internal customers and associates
+ Effectively liaise between clients, customers and our dealer channel
+ Confidence in your abilities as an Installer
+ Excellent problem solving and decision making skills
+ Attention to detail and quality workmanship
+ The ability to understand / learn new technologies and tools
+ High standards of professionalism
Fortive Corporation Overview:
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company's operating model is the Fortive Business System. For more information please visit: www.fortive.com.
Job: Technical Service
Primary Location: Asia Pacific-Australia-Canberra
Organization: Teletrac Navman
Schedule: Full-time
Req ID: TEL001474
Field Services Technician (ACT) About Us: Teletrac Navman is a leading software-as-a-service (SaaS) provider leveraging location-based technology and services for managing mobile assets. With specialized solutions that deliver greater visibility into real-time insights and analytics, Teletrac Navman helps companies make better business decisions that enhance productivity and profitability. Its fleet and asset management technology uncovers information that would otherwise go unseen, helping customers reduce risk and confidently move their business forward with certainty. It tracks and manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. The company is headquartered in Glenview, IL, with additional offices...