Field Support Specialist 3

Oracle (Buenos Aires, Argentina) Publicado hace 1 día

Description


Responsible for providing the first line of on-site field system support that includes hardware, software, and networking to customers and field personnel on-site at customers or remotely.


Responsibilities


Provides a high level of customer satisfaction through the effective delivery of hardware technical support


Customer support means hardware performance / maintenance, product installation, Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications Works primarily at customer sites.


Qualifications


Job duties are varied and complex utilizing independent judgment. 5 years relevant work experience




Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.  Works primarily at customer sites.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Job: Support


Travel:


Location: AR-AR,Argentina-BUENOS AIRES


Other Locations:


Schedule:


Job Type: Regular Employee Hire


Organization: Oracle


Field Support Specialist 3

Solicitar en la Web de la Empresa
Back to search page