Trainee Floor Manager – Restaurant Operations

Hardcastle Restaurants (Surat, GJ, India) 19 days ago
Surat (Gujarat)
Primary responsibility
  • To manage daily operations through managing people, product and equipment
  • To deliver outstanding Quality, Service, Cleanliness & Value
  • Excellence In workplace safety and business results on supervised shifts
Any Graduate, preferably Hotel Management Graduate
Typical Work Experience
Reports into
Restaurant Manager
Key Responsibility Areas

Principal Accountabilities

The Trainee Floor Manager’s role is to first learn and then supervise people and manage the restaurant to achieve the stores business results by using the learnings. In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

1. People

  • Demonstrating leadership by setting the pace and communicating effectively
  • Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
  • Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures

2. Workplace Safety/Security

  • Follows and enforces McDonald's security procedures
  • Reports all safety concerns to Shift Manager/Restaurant Manager
  • Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc

3. QSC & Sales Building

  • Manages shifts with supervision and/or areas without supervision
  • Preparing people equipment and product for the shift
  • Frequently talking to customers to measure and improve their satisfaction with their McDonald's experience
  • Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
  • Is able to perform all crew stations, including maintenance

4. Food Safety/Sanitation

  • Properly executes, enforces and manages all food safety, sanitation requirements

5. Profit

  • Controls labor, waste, cash, and yields while managing a shift

6. Administration

  • Uses proper security and verification procedures when handling deposits and the contents of the safe
  • Completes safety checklist and hazard log
  • Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits

Our intensive, in-store, Management Development Programme is aimed at enthusiastic, logical thinkers who see themselves managing multi-crore business with an average of 40 to 80 employees. You’ll cover everything from finance and marketing to leadership and HR. And when you finish, you’ll be a qualified Assistant Manager who’s ready to manage budgets, control stock and inspire your team.

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19 days ago from Hardcastle Restaurants - View Original

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Trainee Floor Manager – Restaurant Operations

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