LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.


Reporting to the Director, FP&A Consolidations, we are seeking a Senior FP&A Manager to join our team. In this role, you will be focused on managing expenses, profit and growth, and investment. You will actively contribute to the organization's financial strategy, engage with stakeholders, evaluate investment opportunities, and drive profitability and growth initiatives. Your role is to oversee and control the financial resources of an organization. Your primary responsibility is to ensure that expenses are managed effectively and efficiently, aligning with the organization's financial goals and objectives.

You will:

  • Lead the team in forecasting financial performance, budgeting and providing actionable insights to senior management.
  • Oversee the development and implementation of financial models, scenario analysis, and variance reporting to support strategic planning initiatives.
  • Collaborate with cross-functional teams, including global product technology, legal, human resources, accounting, and operations, to develop and monitor key performance indicators and financial metrics.
  • Establish and enforce expense policies and procedures to control costs and ensure compliance with regulatory requirements. Review and approve expenditures, including purchase orders, invoices, and expense reports. Implement cost-saving measures and identify areas of improvement to optimize expenses.
  • Drive the annual budgeting and forecasting process, ensuring alignment with company objectives and targets.
  • Negotiate contracts and pricing with vendors to obtain favorable terms and conditions. Regularly review vendor contracts and performance to ensure value for money and compliance with service-level agreements. Identify opportunities to consolidate vendors or negotiate better deals to reduce expenses.
  • Generate comprehensive reporting decks, including headcount analysis, vendor plans, and expense forecasts; conduct stakeholder meetings to discuss and refine plans.
  • Provide leadership and mentorship to the FP&A team, and foster a culture of continuous improvement and professional development.
  • Prepare comprehensive financial presentations and reports for senior management and stakeholders, highlighting key insights and actionable recommendations.
  • Stay abreast of industry trends, market dynamics, and regulatory changes to inform financial forecasts and strategic planning efforts.

You have:

  • Bachelor’s degree in Finance, Accounting, Business Administration, or related field; MBA or advanced degree preferred.
  • 8+ years of progressive experience in financial planning and analysis
  • Strong proficiency in financial modeling, forecasting technicals, and variance analysis.
  • A good understanding of a Software as a Service (SaaS) environment.
  • Proven experience in supporting a technology organization.
  • Proficiency in financial analysis, forecasting, and financial modeling is crucial. You should be able to interpret financial data, perform comprehensive analysis, and generate accurate forecasts to support decision-making processes.
  • Advanced proficiency in Excel, PowerPoint, and financial reporting tools; experience with ERP systems (i.e. SAP, Oracle) preferred.
  • Exceptional communication and interpersonal skills, with the ability to present complex financial information to diverse audiences.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.


The salary range for this role will be between $140,000 to $180,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

  • Health: medical, dental, vision and wellbeing
  • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
  • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
  • Family: parental leave, maternity support, fertility services
  • Development: tuition reimbursement
  • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
  • #LI-Remote

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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