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FRONT DESK AGENT

Accor
Jakarta, JK
27 days ago: Accor

Job Description

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
English

Essential and optional requirements

Team spirit
Enthusiastic
Spontaneity and empathy
Good listening skills and ability to anticipate
Good presentation and confident speaking skills
Dynamic personality and sales oriented 
Familiar with Excel, Power Point, Word, Micros, Opéra.

  • Excel
  • Power Point
  • Word
  • Photoshop
  • HACCP
  • Micros
  • TARS
  • Opéra
  • FOLS

Key tasks

Behaves and acts in an exemplary fashion, embodying the brand mindset
Performs Front Office operations, applying the organizational structure defined by the Front Office Manager
Together with the Customer Relations Manager, is jointly responsible for welcoming and taking care of guests throughout their stay
Contributes to guest satisfaction at all times by providing high quality services throughout their stay
Helps meet the department's quantitative targets through his/her sales efforts

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.


Skills Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English Essential and optional requirements Team spiritEnthusiasticSpontaneity and empathyGood listening skills and ability to anticipateGood presentation and confident speaking skillsDynamic personality and sales oriented Familiar with Excel, Power Point, Word, Micros, Opéra. Excel Power Point Word Photoshop HACCP Micros TARS Opéra FOLS Key tasks Behaves and acts in an exemplary fashion, embodying the brand mindset Performs Front Office operations, applying the organizational structure defined by the Front Office Manager Together with the Customer Relations Manager, is jointly responsible for welcoming and taking care...