Job Description


We are on the hunt for an experienced and charismatic Front Office Manager, to lead our guest focused team in a highly challenging and influential role! Reporting directly to the General Manager, you will oversee the entire front office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style. Lancemore has a strong focus on internal succession, so recruit leaders with aspirations to grow and success (flexibility around moving intra or interstate to progress will be highly regarded).

About The Role:

  • Award winning 5* boutique hotel with a restaurant and spa, attracting leisure, corporate, conferencing and wedding guests
  • Lead & support a service focused team , overseeing all aspects of the day to day operation, so it runs like clockwork
  • Develop the team by implementing effective inductions, on-going training, delegation and feedback
  • Communicate all standards, policies, procedures, rates, packages and hotel info and proactively monitor for consistency
  • Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
  • Effectively manage guest feedback and handle complaints 
  • Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

About You:

  • Experience in a similar role - Exposure to FO leadership in a high end/boutique hotel will be highly regarded
  • Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments 
  • Team player, great personality and a passion for delivering the best service possible with a boutique vibe
  • Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
  • Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities
  • Proactive and positive mindset with a 'can do' attitude that is contagious
  • You aspire to progress and put in the hard work to take advantage of the opportunities for growth and development in front of you

About Mansion Hotel & Spa

Coming in at #8 of only 15 Australian and New Zealand hotels as voted by Conde Nast Traveler’s Reader’s Choice award 2018, this iconic hotel, situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, is an entire world apart. A truly spiritual experience, from the moment you sight the spectacular grounds you’ll feel in awe of Mansion’s rich history, grand architecture and unparalleled elegance.

Relax with a treatment at our award-winning spa, enjoy a picnic in our magnificent formal gardens and experience delicious farm-to-table dining at Joseph’s restaurant.

The perfect place to relax and reconnect, Werribee Park is home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo and a natural riverine where you can find native wildlife and plants.

About Lancemore Group:

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

  • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
  • We value our people and, as such, offer career progression, generous staff disco
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