Functional Consultant, Lead Specialist

NGA Human resources (Nieuwegein UT, Nederland) 10 dagen geleden gepost


SuccessFactors Employee Central Lead Specialist





The Role

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA HR, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do.

NGA consultants are the front line of our Digital HR practice and you will be committed to the success of your customers, working closely with them to implement SuccessFactors products either in classical style, or using the NGA FastTrack approach to project implementation.

The lead specialist is responsible for the implementation of a single SuccessFactors module within an overall programme or project implementing SuccessFactors covering both the internal and external (client facing) activities required for successful implementation. Applying best practices, country specific knowledge, and technical know-how they will ensure that the solution fits the client’s requirements and specifications.

The role ensures that all Implementation Services (IS) programmes deliver the right quality of deliverables into a customer’s Production environment such that NGA meets the client’s expectations for go live and provides a platform for a long and mutually beneficial relationship. The role has responsibility for delivery according to the appropriate implementation methodology (FastTrack or SAP Activate) for the programme and for ensuring it is used and applied consistently within the programme.

The role also supports the Sales function with scoping, solution design and estimating for non-FastTrack projects to ensure the full scope of an implementation is known and documented.

Your responsibilities

  1. Solution Design
  • Lead/Support the required workshops as laid out by the methodology, ensuring all decisions are accurately captured and recorded in relevant workbooks.
  • Define and document the overall configuration of the SuccessFactors module(s), making the correct balance between business, technical and functional requirements and constraints, as well as the compatibility with different solution components.
  • Provide the Program/Project Manager with an overview of feasibility, viability and overall risk of the solution to be put in place
  • Follow up during the whole project cycle to ensure the solution meets the architectural requirements
  • Validate the final solution implemented at the client
  • Support in the delivery of solution workshops to clients and the completion of required documentation.
  • Provide subject matter expertise to all technical and functional resources assigned in the project
  • Participate in implementation meetings (client-facing and internal) as appropriate to ensure activities are completed
  • Ensure successful transition to maintenance teams, either NGA or other
  • Support project resources in defining solutions in the event that a challenge arises during delivery to ensure that delivery is on time and within budget
  • Deliver presentations internally and externally to engage with stakeholders and as part of the implementation process
  • Pro-actively communicates and reports risks and status to the Project Manager / Program Lead and project team members e.g. Status Reports, progress and next activities
  1. Data Migration
  • Organize and support the data mapping with client and implementation teams (NGA or Third Party Providers)
  • Ensure the client fulfil their responsibilities in term of data management, in particular with their data cleansing and data transformation
  • Be familiar with data security procedures and requirements of both NGA and the client and ensure these are respected as part of the process
  • Pro-actively maintain an action tracker to ensure the issues are addressed before final customer testing
  • Pro-actively anticipate project data issues and identify gaps in data that require addressing
  • With the data validation expert, organize the validation and reconciliation points in the data migration process
  • Obtain sign off on data migration deliverables from key stakeholders
  • Track activities in the local data migration plan and respect timelines.
  1. Integrations
  • Support the Technical resources in the definition of integration requirements
  • Support in the delivery of integration solution workshops to clients and the completion of required documentation.
  1. Test Activities
  • Carry out agreed NGA Testing and ensure all agreed issues are corrected prior to customer testing.
  • Support the execution of customer testing and facilitate resolution of issues and queries raised during the testing process liaising as required with relevant stakeholders, partners and internal teams)
  • Provide highest level of quality assurance, ensuring that agreed deliverables are produced according to established procedures and standards.
  • Support discussions in evaluating the impact of decision on eventual workarounds for the project and post go live BAU and optimize processes
  1. Go-Lives
  • Support the Project Manager in cutover planning with the Customer
  • Carry out production migrations according to the agreed plan
  1. Practice Development
  • Participates actively in the definition of global standards
  • Drives continuous improvement initiatives with project teams by provision of feedback to Products team on recommended additions/improvements to the standards (FastTrack or SAP Activate) as identified during the life of the project.
  1. Sales support
  • Support in the development of proposals and pricing where needed
  • Attend sales meetings with clients to present the solution and support the sales process

Main accountabilities :

Is accountable for

  • Delivering consistent solutions for NGA clients within the boundaries of the standards defined by NGA and the capabilities of the SuccessFactors modules
  • Driving the client to adhere to the standard NGA solutions aligned with SuccessFactors product capabilities
  • Finding workarounds where gaps exist between client expectations and contractual agreements or standard solutions and processes
  • Documenting these gaps and their proposed resolution in particular addressing the impact on project timelines and budgets
  • Following up on the solution set up, testing, data migration and deployment in close collaboration with client teams, end users, testers, delivery teams, partners and other stakeholders
  • Keeping abreast of current NGA solutions, SuccessFactors products and their future road map to ensure that knowledge required to stay current is gained.
  • Negotiating and influencing revenue generation through the change control process and when participating in the sales process
  • Ensuring that lessons learned are documented and shared amongst the NGA community
  • Developing and maintaining strategic relationships across NGA business lines

Skills and Experience

Your experience

  • A sound background in the configuration of Employee Central with Time and Position Management, ideally with a solid understanding of MDF objects, Rules and Workflows
  • Demonstrable experience in configuring and testing to customers’ requirements
  • Good business knowledge of various HR and Talent management processes
  • An ability to translate client business rules to technical business requirements.
  • Ability to work in a global environment and work on multiple projects at the same time.
  • Good understanding of incident management and change management
  • The ability to communicate clearly and concisely
  • Experience with data migration and data management activities in SF
  • Experience defining, implementing, and supporting HCM business processes
  • Strong attention to detail and outstanding analytical and problem-solving skills
  • Results-oriented with the ability to work both independently and with others; to be self-directed; to take initiative; to solve problems and overcome roadblocks.
  • Ability to thrive in a fast paced, rapidly-changing virtual team-oriented environment

Your qualifications

  • Several years' experience on Employee Central
  • Experience of minimum one (ideally several) end-to-end SuccessFactors EC implementation in a lead capacity
  • Associate certification in Employee Central, ideally professional certification
  • Ability to work with the customer independently
  • Demonstrated communication and presentation skills
  • Competent in developing, writing and communicating technical/functional requirements & design documents using SAP standard configuration workbooks
  • Must be fluent in English and an additional language, both written and spoken. 

Our Values

One Team : Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team.

Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life.

Agile : We are adaptable, flexible and proactive. Our energy and focus means that we always deliver quality, quickly and efficiently

Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.
Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.

We work on the basis that our well defined  Employee Value Proposition (EVP) allows us to describe the unique characteristics of NGA HR and w hy candidates should join our organization.

Speak to us to find out more about the World of Opportunity at NGA Human Resources!

Functional Consultant, Lead Specialist

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